[Resolved]  Whirlpool India Ltd — Bad service

Address:

Dhanbad, Jharkhand

Sir,
This is in reference to my complain no. PT[protected] dated 16-Apr-2010 at Whilpool India Ltd.
I purchased Home Care Plan for the washing machine for maintenance contract on 28-Feb-2006.The details are

1. Plancode: 1023216 for 36 months from 24-Feb-08.

2. Appliance details

a. Serial No. INB[protected]

b. Model No. ******7101

c. Date of purchase: 23-Feb-06.

Since I have purchased washing machine worst service has been provided every time.
The problem with machine is
1) Water doesn’t retain in the washing tub and it gets drained of its own.
2) I have been asking for lint filter for last one and half year and I am not able to get one. For this I faced problem in year 2007 and when finally when I lodged complain on email to company then I could get it. If the quality of Lint filter is so poor then why it is not readily available in service center in sufficient number.
In brief this is how I am struggling to get the service for which I have paid in advance. The toll free customer care No. provided in company current web site is useless because it cant be contacted anytime. From Dhanbad by dialing std No. of Dhanbad then No.60008558, the number doesn’t exist. So I contacted 033 Code at Kolkata. There complain has been taken many times manually before 16-Apr-10 but no action was taken. Then some No. for Meerut was given from Kolkata. That No. didn’t exist. Again I contacted Kolkata. Then[protected] number was given. I contacted on this No. and above mentioned complaint No. was given on 16-Apr-2010. Then I contacted many times on this No. and every time false assurance was given to me that technician will be attending. I have been waiting for technician leaving my essential job. Lastly they gave me some No. of Patna [protected]. Person on this No. is irresponsible and least bothered to attend complain. They can only keep me waiting listening to their boring music and wasting my money on call.
I think I will not be able to use the washing machine further. Lastly as I have been harassed so much that I am lodging complain.
Surprisingly when I was drafting this letter two technician came at 6:55 PM 24- Apr-2010 and saw the machine. But again it was useless. They have just noted the problem and did nothing. For lint filter they told that they will not be able to provide it and machine can run without it without any harm.
Sir, it is requested to help me out in getting justice.
Thanking you.

yours sincerely
Dr. Suman kumar Choudhary
Contact No. [protected]
email- [protected]@gmail.com