[Resolved] Whirlpool India Ltd — washing machine - black dots after washing | |||
DEAR SIR, this is with reference to our complain no. .MB[protected] DATED 22.08.2011 in respect of washing machine. we have purchased the said machine in month of dec 2010. thereafter the problem started. your service person comes make turbo clean and tell your problem will be solved. now our problem is - after getting washed clothes gets black dots. last complain we have made on 22.08.2011. at that time a person from servic centre shlok services came & asked us to make turbo clean. & promished if the problem dont get solved he will see that another solution we can find out. the problem persist, again we called him the person from shlok collected the black dots clothes from our home on 24.08.2011 and promished if no solution comes he will make further checking. thereafter a person named shyam visited, but in vain. he gave number of mr.amit told he is senior manager from whirlpool side. he also promished that necessary solutions will be made to your complain. after few days no solution comes & no body bothers to take care of our complain. today it is 22.09.2011. exactly one month over to this complain. but no response comes from your side. this type of services we get in your 100 years of celebration. i have earlier also mailed you our query vide my complain no.MB[protected] dated 15.07.2011 & explain the problem. but to my surprise, no answer to the above mail was given to me. i hope this time i will get proper reply in writing. i will wait for another two days to solve our problem. so kindly take the same seriously & make your client feel like whirlpool family. your reply will be appreciated. our contact no. is [protected] / [protected] email : [protected]@gmail.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
dear vinesh
Complaint no MB08110171 53
further to my comment, as y mentioned in your note, "Our Service centre incharge Mr Shyam was in touch with you for resolving the same".
here we point out that whether he was in touch with us or we were regularly contacting him for the updates. we have not recd a single call from him regarding status of our problem. all the person who is coming to our places, comes just without prior notice. we have to be after him not they were. as a area service manager i have to dictate all this to you & y r taking a call without hearing the other parties i.e. us.
where is customer in this case ? y r taking the side of service centre which itself creates wrong images about the company in the eyes of the customers.
mr. shyam was never been in our touch. we were at regular intervals in touch with service centre to know the status of our complain. we never received a single call from service dept about the status of our complain.dear vinesh, kindly keep open both your ears.
hope y will take a right view in this connection.
Complaint no MB08110171 53
further to my comment, as y mentioned in your note, "Our Service centre incharge Mr Shyam was in touch with you for resolving the same".
here we point out that whether he was in touch with us or we were regularly contacting him for the updates. we have not recd a single call from him regarding status of our problem. all the person who is coming to our places, comes just without prior notice. we have to be after him not they were. as a area service manager i have to dictate all this to you & y r taking a call without hearing the other parties i.e. us.
where is customer in this case ? y r taking the side of service centre which itself creates wrong images about the company in the eyes of the customers.
mr. shyam was never been in our touch. we were at regular intervals in touch with service centre to know the status of our complain. we never received a single call from service dept about the status of our complain.dear vinesh, kindly keep open both your ears.
hope y will take a right view in this connection.
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Complaint no MB08110171 53
area service manager
mumbai
i wish to state that after making complain to whirlpool head atleast i receive reply from yourside. the said reply is biased & totally wrong for the reason mentioned below.
"Our engineer have confirmed and checked the machine for the technical defect as stated, but was found to be ok. In the 2nd case there is a gradual formation of black spots due to dampness in the clothes. "
as stated by you in the above para your engineer has visited one month before. he has not checked the machine. he told us to do the turbo clean by ourself. kindly produce your work sheet to us as well as to whirlpool head.
further we had given them our block spotted clothes on 23.08.2011 why so much time is taken by them to assess the reason for black dots. kindly let me know why 1 & half month is taken by your service dept. why such a long time taken from your side to reply to my query. this is the fifth time i had written the query & getting reply only after 5th reminder. this is not the mental harassment from our side.
and how r you come to conclusion that the machine is working properly ? on what basis ? kindly produce all the supporting with facts to us. this is one sided decision taken & implies monopoly on your side. where is the customer is this case ? he is very much ignored.
we further state that check our complain register, after receiving machine, two to three month after problem started. we had earlier also made a complain. but we r not having list of the same.
you started with sorry for the inconvenience caused to you, but overall the reason for dissatisfaction is much bigger than the inconvenience caused to me.
hope y will avoid taking such a one sided decision & try to improve the service quality of whirlpool product. this is in interest of the company to solve my problem at the earliest.