[Resolved]  Whirlpool India (Pvt) Ltd / Whirlpool 310 Delux Prof — Ants are getting in /Fungus accumulating in rubber part of door door liner(double door Refrigerator)

Address:

Chennai, Tamil Nadu

Ants are getting in /Fungus accumulating in rubber part of door_door liner(double door Refrigerator)

Refrigerator is still under warranty period; Month of purchase is July2010.Just 5months and facing issue from last two months.

Have raised complaints with Whirlpool service center regarding Ants are getting in /Fungus accumulating in rubber part of door(double door Refrigerator) at first on
20th Dec2010. From then till date Service center is keep on creating a new ticket and closing the same ticket on the same day .And even after 4 working weeks same issue is pending.
The worst part of Whirlpool service center is they are simply playing around
With customer and customer’s valuable time like the details summarized below.

Following service tickets has been raised and closed subsequently without any action
1)
Call closed 22/12 01:43pm
Satisfactory Code:*** SR:CN[protected] 20/12 3:20 pm
MUTHU KUMAR TM[protected]/12 2:26 pm

2)
Call closed 24/12 04:24pm
Satisfactory code :*** SR: CN[protected] 23/12 4:22 pm
SATISH D 3 [protected] 23/12 04:24pm

3)
Call closed 24/12 06:43pm
Satisfactory Code:*** SR:CN[protected] 24/12 6:40 pm
SATISH D 3 [protected] 24/12 06:41pm

4)
Call closed 05/01 07:06pm
Satisfactory Code:*** SR:CN[protected] 05/01 3:38 pm
MUTHU KUMAR TM[protected]/01 3:40 pm

I certainly didn’t get the logic of creating a new service ticket each and every follow-up with whirlpool service center and subsequent closer of same service ticket with out any action from Service center or Customer’s consent.

On 24th December one Service guy visited and noted down in job sheet that it’s a manufacturing defect regarding door liner and a visible gap on door liner where exactly fungus are getting accumulating and informed me(customer) saying the whole process of door replacement will take 1month.
After ward there were no response from Whirlpool svc center till 5th Jan 2011 so raised the same request again but surprisingly this time service center individual told accumulating of fungus at door liner is due to customer’s maintenance issue and reluctant to agree with manufacturing defect with door liner and it’s gap.
On my subsequent follow-up with service center and manager in charge of service on 6th Jan they agree to send a Factory guy on Monday 10th Jan for another round of inspection. And finally on 7th Afternoon they send a service guy not a factory guy.
This time the service was just an eye washing instead of rectifying the solution.
Service guy just wiped the fungus part on door liner and about to apply Fevibond (Glue)
On the gap of door liner to remove the evidence what a Factory guy supposed to inspect a day after. For sure it will take a week to accumulate fungus.
On asking how come the ants are getting inside refrigerator, the response was like this from service guy “sir u kept chocolate box open so its normal ant will come inside refrigerator ... Please keep chocolate box close. This is a maintenance issue ant are getting inside refrigerator,this is not at all manufacturing defect or not problem with door liner)
This is what the ugly truth about Whirlpool service standard at present.

This irresponsible act of whirlpool service urged me to finally raise a Customer complaint finally and bringing the entire unfortunate incident in view of public so that
They can think of this kind of service before taking in to consideration of buying any
Whirlpool product in future.

Being working as a manager in an MNC ,I hardly get my personal time on weekday to chase with Whirlpool. Taking the same advantage it’s almost a month over still no shine of getting the issue fixed.

Till now have spends lot of call on Whirlpool service center follow-up..
Its all waste of valuable time/money.
God knows how come Pvt Sector like whirlpool still surviving with following careless staff
Services Manager Name: Santha Kumar ([protected])
MUTHU KUMAR TM[protected]


Thanks,
Pity Whirlpool Customer