[Resolved]  Whirlpool — Refrigerator service charge during warranty period

Address:

Jamnagar, Gujarat

Dear sir/madam,

I have purchased a WHIRLPOOL refrigerator from Ketan Electronics, Jamnagar in June-2010.
At that time I was explained all the best part of the WHIRLPOOL product.

Now, the machine is not working ( has got cooling problem).
Technician from Whirlpool visited us and said that machine has to be sent to the service centre in Jamnagar from my residence (reliance greens, motikhavadi) and I have to pay (~ Rs. 500) for that.

The machine is not working because of some company problem. And we are asked to pay for that.
Is it fair enough? Why should I bear the transportation cost? It was not mentioned during the purchase.

Of course it might have written in the booklet but that should have been clearly said.
Rather, we were told about a very good service.

More over, I am trying to call their center at ahemdabad on [protected] but continuously busy.