[Resolved] Whirlpool, Machine Machine White Magic Fsan652 / Ss — Defective product & bad service support | |||
I have purchased Whirlpool washing machine wight magic FSAN 652/SS Sl.No.7549 on 22/1/2010. Abnormal sound observed and the company has attended in 5/2010 again the trouble repeated in 7/2010. The complaint was attended on 14/10/2010. Again the problem is repeated while keeping service. Again complaint is made on 18/10/2010 and still it is kept pending.All this exercise was made with great pursuance with company, dealer & service agency and got a lot of mental agony and loss of money through transportation charges, cell call charges etc. As such I found that the supplied machine is defective one and the service agency is unable to repair the problem. In this context, please guide me for justice. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
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Whirlpool washing machine - FSAN652 — Poor customer service - HYD
Hi,I brought a semiautomatic washing machine of whirlpool from Reliance digital (Banjara Hills) 8months back.
1month back i saw my drain selector got broke down. Still i could use it with my hand but thought of getting a new one. So i registered a complain on 2nd April with complain no-0756. After that their service agent came and told me that the part need to be replaced. He opened my machine and without fitting it went out and told me that with in 2 days he would be coming with the new part.
Its been 20 days no response from their end. I have been calling to their customer care cell in HYD but every time i am getting one simple answer "few more days..parts not available".
I am washing all my clothes in my hand from last 20 days.
I am really disappointed with the kind of service the world class company like whirlpool is providing. This is really frustrating and disgusting.
Can anyone tell me what i need to do ?
Thanks,
Raja
P.S. - I must say i won't bye any product from whirlpool in future.