[Resolved]  Whirlpool Mastermind Refrigerators — unhappy with ezone customer service

Future Group is big name but probably the customer service is worst that I ever seen in my life. I booked a refrigerator on 19th July 2009(Sunday) at ezone Koramangala Bangalore branch by paying Rs 1500. I On 21st July 2009, I got a call to make full payment and the consignment will be delivered on the same evening, but it never happen. As I did not like the display piece I requested the concerned person not to deliver it and they promised me that they will never give the display piece. They told me that they will give a new piece on Wednesday. After lot many phone calls and requests they have not delivered the refrigerator till 26th July 2009 till 9PM. But unfortunately we got the same display piece that we saw there on Tuesday.

Here the question arises how we came to know that the delivered piece is the same display piece that we have seen on the shop. We found some marks on the display piece that are there in the delivered piece.
It never be a co-incident that any locking goods will come with a single key secondly without covering the goods with polythene.
Also the customer care service is so bad that they don't even respond properly to the phone calls. Each time you call them they used tell some or the other excuse for the delay in delivery. After so many phone calls and waiting for 8 days I got a piece which I never liked. The worst part is that it is gift for my wife on her birthday but the gift came after the birthday even-if I booked it much more advanced date.

Could you please suggest what action should be taken on these?