Whirlpool — not freezing and cooling

Address:

Chennai, Tamil Nadu

I can purchase one fridge 3 door PROTON for Rs.27,100 on 3.5.2012 from vivek limited north us man road, T. nagar ,chennai for past 15 days the fridge will not working properly. The freezer not in freeze and also not cooling in other two doors. Within guaranty period i.e.3.5.13 i make call to whirlpool customer care and they send a person who is not responsible in that date and again i make so many calls to the particular person (i don't no his name) and customer care. On 5..5.2013 one person came to my home and check the fridge and he want money to replace some parts in fridge. But i wont accept it. I told him i can report within guaranty period and also the customer care send me a message on that particular date i.e.3.5.13. and show the message to that person. Then he go to talk some his superior and check the fridge and go away. Then the same problem arise .Again i make a. call on 11.5.2013. what can i do. i am going to senior city zen. I am suffering from lot of mental agony. please i request u to kindly arrange me to replace the fridge and to provide NEW GOOD QUALITY FRIDGE.

THANKING YOU,

YOURS FAITHFULLY
M.SULOCHANA