[Resolved]  Whirlpool Of India Ltd. — No Response from Customer Care & company too

Address:

Mumbai City, Maharashtra

Dear Sir / Madam,

we bought Whirlpool Refrigerator on 22.10.2008 from whirlpool autorised dealer - M/s. Vijay Sales - Charni Road.

the model is MM23DLXTIT WPL REF MMIND 23DLX TITANIUM 1474, CHASIS NO.[protected].

It was giving satisfactory service till 02.03.2011 but in the morning of that day we noticed that there is no cooling immediately we rang up call center and registered a no cooling complaint wide sr no. MB[protected].

One mechanic mr. alok came on 04.03.2011 from Indico Engineers - Dadar in the afternoon and he were there till late night and he reported that there is gas leak. how come gas leak for a relatively new fridge ? he was performing his work by looking in the booklet which he was having, if he is an expert then why he need booklet ?, he replaced the compressor, took Rs. 2035/- and confirmed that the there will be cooling after 3/4 hrs. but the problem did not resolved.

we even spoke at whilrpool ho office - ms. reshma they said that the problem is such that it can not be resolved.

again we booked a complaint and the same mechanic came on 07.03.2011 at 8.30 p.m. he was there till 9.20 p.m. again he checked and said that the refrigerator will be taken to the service centre. since 08.03.2011 onwards we are following up for our complaint but no response is received till date from whirpool.

will somebody from whirlpool head quarters look into this ? i am sure this kind of customer feedback is not common to the company.

is this the kind of after sales service one can expects from an MNC ? if the problem can not be resolved then give us replacement.

we shall be thankful for a reply and prompt and effective action.

with regards

sujata dhadve
on behalf of Savita Dhadve

Mob. No.[protected].