[Resolved]  Whirlpool Professional Sports Washing Machine — Poor after sales service and tardy customer service

Address:

Gandhinagar, Gujarat

I had lodged a complaint about my unserviceable washing on 16 Aug 2012 (complaint no.AH[protected]). The washing machine, Whirlpool Professional Sports, was purchased 3 yrs ago in Jul 2009. The warranty period had lapsed in Jul 2011.

The complaint was attended by a technician of Whirlpool service centre Ahmedabad. He found that the motor had got burnt. He took away the damaged motor saying he would be back with the spare. One week passed by and the spare part was not made available nor any information was given to me.

I contacted the technician, myself, and then he informed me that the spare was not available pan India. I lodged a written complaint with [protected]@whirlpool.com on the Whirlpool India website on 24 Aug 12 for which they replied that they would look into the matter and get back to me next day, ie Aug 25th. I did not hear from them after that.

I again contacted the technician on 27th Aug and he replied that the spare was still not available.

On 28th Aug, another technician arrived at my residence with a used motor of a different company. On confirmation, he informed me that the motor was a repaired spare part which they had managed from another company. On checking the cost I was told it would cost Rs 4500/-, which was almost as much as a new motor. I rejected the spare, since it was not a genuine Whirlpool spare part, and also because I suspected some form of corruption taking place with regards to the price.

There after I sent a number of mails, six to be precise, tried to contact telephonically, the customer care at head office in Gurgaon, with no suitable response. My machine is still unserviceable and I am extremely disappointed with the after sales customer service of such a reputed company as Whirlpool.