[Resolved] Whirlpool Refrigerator — Pathetic customer service in chennai | |
I had purchased a 445 litre Whirlpool refrigator in chennai before 2 months which when delivered to my home was found defective ( 6th sense panel wasn't working due to a missing bush ). The service center guy from whirlpool dropped in with no knowledge of the equipment and said that he needs to service the front panel. I had asked for a complete replace of the piece as they had damaged the front panel during their initial service. The service has been so pathetic that I hadnt got a replacement in last 1.5months. The worst part is the service center guys doesn't even bother to call back with what ever is the reason for the delay. I had personally walked into the service center 4 to 5 times to get an answer for the delay but there is no responsible response from them regarding the delay. On top of all these the service center guys had wrongly sent in a different model of a refrigirator as a replacemtn piece. Now its all in another loop where in they start the entire process of replacement once again. I had called up Whirlpool customer service today and had officially lodged a complaint with all the details but not sure if they will take any action. All said its just pain and pain all over for us to follow up on these kind of issues with service centers even after paying the whole cost of the fridge upfront. My personal experience with Whirlpool has been pretty bad to the extent that I will never look into getting Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
Yes, I agree with you, now you will face the response from the Customer Center also. They too will not response that easily to your problems. Whirlpool customer center guys doesnt know whats the complain about for which we are calling, they will keep you in mute and chat with their supervisors and get back the answers
Reply
To,
Manager
Whirlpool
I bought brand new whirlpool refrigerator (Whirlpool 340 DLX iceberg ST model) from Bansal Tele Shop Pvt Limited, Hargobind Marg Mohar Singh Nagar near CMC Chowk Ludhiana on dated 25 March 2006 .
From the day one of delivery, we are telling the dealer that water trips into the body of the refrigerator and it stinks badly.
They told me that there is some manufacturing defect and will get it well soon. Number of engineers have seen the refrigerator but no solution has been found. I request whirlpool senior executives to come upfront and provide me the justice.
Again last week another engineer from whirlpool Ludhiana branch came and did a little alteration and assured it will work normal but despite repeated attempts it’s a big failure on the part of the attending persons indicating un-professional attitude.
Sir the refrigerator doesn’t cool properly and stinks badly
I am writing this letter as despirate attempt to look into the matter or take this refrigerator back free of cost- so that I can purchase a good refrigerator------but such a big company should definitely look into its technology to avoid customer harassment
With regards
Dr Akashdeep
MD, DM
Consultant
SPS Apollo Hospital, Ludhiana
Residence:- 1521 Sector 32A, Chandigarh Road Ludhiana[protected]
M:[protected]
Manager
Whirlpool
I bought brand new whirlpool refrigerator (Whirlpool 340 DLX iceberg ST model) from Bansal Tele Shop Pvt Limited, Hargobind Marg Mohar Singh Nagar near CMC Chowk Ludhiana on dated 25 March 2006 .
From the day one of delivery, we are telling the dealer that water trips into the body of the refrigerator and it stinks badly.
They told me that there is some manufacturing defect and will get it well soon. Number of engineers have seen the refrigerator but no solution has been found. I request whirlpool senior executives to come upfront and provide me the justice.
Again last week another engineer from whirlpool Ludhiana branch came and did a little alteration and assured it will work normal but despite repeated attempts it’s a big failure on the part of the attending persons indicating un-professional attitude.
Sir the refrigerator doesn’t cool properly and stinks badly
I am writing this letter as despirate attempt to look into the matter or take this refrigerator back free of cost- so that I can purchase a good refrigerator------but such a big company should definitely look into its technology to avoid customer harassment
With regards
Dr Akashdeep
MD, DM
Consultant
SPS Apollo Hospital, Ludhiana
Residence:- 1521 Sector 32A, Chandigarh Road Ludhiana[protected]
M:[protected]
To,
Manager
Whirlpool
My father bought brand new whirlpool refrigerator (Whirlpool 340 DLX iceberg ST model) from Bansal Tele Shop Pvt Limited, Hargobind Marg Mohar Singh Nagar near CMC Chowk Ludhiana on dated 25 March 2006 .
From the day one of delivery, we are telling the dealer that water trips into the body of the refrigerator and it stinks badly.
They told him that there is some manufacturing defect and will get it well soon. I request whirlpool senior executives to come upfront and provide him the justice.
Again last week another engineer from whirlpool Ludhiana branch came and did a little alteration and assured it will work normal but despite repeated attempts it’s a big failure on the part of the attending persons indicating un-professional attitude.
Please look into the matter seriously as the elderly couple is suffering a lot for last four years due to technical and logistic reasons. Such instances will definitely tarish the image of your reputed company
With regards
Amandeep Singh
Senior Advocate
Punjab and Haryana High Courts
Chandigarh
My Father Residence:- 1521 Sector 32A, Chandigarh Road Ludhiana[protected]
M:[protected]
Manager
Whirlpool
My father bought brand new whirlpool refrigerator (Whirlpool 340 DLX iceberg ST model) from Bansal Tele Shop Pvt Limited, Hargobind Marg Mohar Singh Nagar near CMC Chowk Ludhiana on dated 25 March 2006 .
From the day one of delivery, we are telling the dealer that water trips into the body of the refrigerator and it stinks badly.
They told him that there is some manufacturing defect and will get it well soon. I request whirlpool senior executives to come upfront and provide him the justice.
Again last week another engineer from whirlpool Ludhiana branch came and did a little alteration and assured it will work normal but despite repeated attempts it’s a big failure on the part of the attending persons indicating un-professional attitude.
Please look into the matter seriously as the elderly couple is suffering a lot for last four years due to technical and logistic reasons. Such instances will definitely tarish the image of your reputed company
With regards
Amandeep Singh
Senior Advocate
Punjab and Haryana High Courts
Chandigarh
My Father Residence:- 1521 Sector 32A, Chandigarh Road Ludhiana[protected]
M:[protected]
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