[Resolved] Whirlpool (Refrigerator) — Parts not available at service center

Vinita Khatuwala

from New Delhi, Delhi

Address:

Kamrup, Assam

We have purchased Refrigerator 400 LTR ICE MAGIC ELITE FF INOX - 7123 on 6th November 2007.
Now we are facing some problem (water leakage from refrigerator) and have lodged complain twice, every time they send their representative but didn't resolve the problem. as per their representative, spares is not available as and when spares reach guwahati, they will attend the complain and short out the problem. Three months have already been passed but till this date neither resolve our complain nor any reply.

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Aug 14, 2020

Complaint marked as Resolved

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Comments

C. S. Jha

from Kolkata, West Bengal

I have purchased Wirlpool Refrigerator 300 LT(3D) Proton, Model 12116 DIX Sl. No INE[protected] on 15.05.2010 from the shop KAKOO TRADERS at Begusarai, Bihar (India). 15 day before, colling system stoped in opration. I have contacted service centre at Begusarai (Durga Refrigerators, Mob No [protected]). After checking, the Service Centre informed that there is likage in cooling wire at the upper shelves of the refrigerator and the parts are not available at their service centre. They will indent the same to Patna office for the supply of the parts. To day they informed that the parts is not available at Patna also and we are trying to manage the same.

We request you to please look in the matter and make available them the parts earliest for repair of the refrigerator. You may assume the uneasyness in my faimily for non functioning of the referigerator.

From - C. S. Jha, Bishwanath Nagar Road No 2 (House of Binod Babu) Begusarai State - Bihar India. Mob. No [protected] (E-mail - csj.[protected]@gmail.com) Mob No of Kakoo Traders - [protected]