[Resolved]  Whirlpool Refrigerator — dent inside body

Address:

South 24 Parganas, West Bengal

I have been purchased Whirlpool Refrigerator dated-13.5.2011 from Reliance digital Retail limited Vishnu Enclave, 229 NSC Bose Road Kolkata-700047 and I have requested them that next day morning Kindly give me demonstration because that’s my new flat no one is staying there and Iam waiting there for the company people for demonstration but after waiting long time when I have called Reliance digital for demo person. They have told me the person will going shortly to your residence / some time they have told we will call you later / some time they have told me that demo people will called you / some time they told me wait we try to track the demo people / some time they told me is it demo will going to happen today / some time they told me demo person is very near to your house.
Trust me they have harassment me like this way and for the nessacary requirement I have called them several time. It’s a very bad experience for me.
I have also requested a Refrigerator stand but till date I have not received the same. No one from the store has bother to call even every time they told me within 5 minutes we call you. But sorry to say no one call me.
Even I have written in the demonstration copy that there is a complain inside the refrigerator there is a dent and I have written on dated-14.5.2011 in the job sheet but till date I have not get any call from Whirlpool service center. Yesterday & Today I have called to Reliance digital for to know about the service I have requested for subject the inside dent first 3 / 4 call no proper reply & last time when I have called them they told me very loudly and very roughly that when the stock will come we late you know there is no exact time when I will get the service and I asked them what about the refrigerator stand they told me that will come on that time.

Now this is the way you handle your customers it’s the way they behave with their customers. Then sorry to tell you the business will going effect for certain employee you have in your stores.
It’s really heart me for your behavior.
Iam waiting for your reply regarding the concern.
Thanks & Regards
Surajit Guha
M-[protected]