[Resolved] Whirlpool Refrigerator — Poor Customer service | |||
I have bought a Whirlpool fridge from Bajaj Electronics which they kept on saying good features and good service. Though i like LG i went for Whirlpool as comparitively i believed on their words of service quality from whirlpool. after 2 months i found a crack inside the fridge and gave a complaint to WPL customer care. Some one has come and took the purchase slip and said he will inform head office. after that there is no update and i kept on calling cusotmer care and those people are very smart. they use a training sentense "sorry for the inconvenience and we will inform the respective agency or area people". I gave around 10 complaints and its been 2months , no one has taken action. I thought of escalating it to their manager and when i asked the phone number they hung up the phone. One one fine day i called cusotmer care for 10 times with in 20min of time as one after the other hung up the phone when i asked manager details. No one is tracking the complaints .. Finally i called Balangar office manager and he said he dont have any update.. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
On the next day of delivery two hair type cracks were observed in the side wall.After complaining to the Head offic at Trichy as well as Whirlpool Chennai , they did not co-operate rightly after one month and calling them frequently I got it.
Reply
to,
rajiv kapoor,
consumer service,
whirlpool ltd,
ref; HP01052089
r/s
i have subscribed for the home care plan for my fridge for 72 mnths @ rs 2495 on date 14-11-05
which expires on[protected]
and not on 10-sept-09 ie 46 mnths
i had written a complaint regarding it whose carbon copy is attached here with.
i request you to kindly check the matter and update the changes in the system.
i have the receipt of paymant which is also attached here with
your companys thanking letter showing 46 mnths of plan.
kindly look up into the matter and update tha changes regarding it.
thanku.
rajiv kapoor,
consumer service,
whirlpool ltd,
ref; HP01052089
r/s
i have subscribed for the home care plan for my fridge for 72 mnths @ rs 2495 on date 14-11-05
which expires on[protected]
and not on 10-sept-09 ie 46 mnths
i had written a complaint regarding it whose carbon copy is attached here with.
i request you to kindly check the matter and update the changes in the system.
i have the receipt of paymant which is also attached here with
your companys thanking letter showing 46 mnths of plan.
kindly look up into the matter and update tha changes regarding it.
thanku.
Whirlpool Refrigerator — poor customer care service
Sir. Please dont purchase whirlpool refrigerator. Because once you purchase nobody will listen your problem. I have purchased a whirlpool refrigerator from M/s Ashoka Sales Sector 10 Faridabad. this was having some door problem, the cooling is still leaking from the fridge. I laudge a complaint to customer care on dated 31 Mar 2010 complaint no is HR[protected]. Two times the Engneers have visited to resolve the complaint but last the told that the door of the fridge will be replaced. But till dated the door of the same is not replaced, it is not understood that whirlpool is a worldwide company not a small scale industry and its not having a spare door for customer. My refrigerator is consuming more power due to leakage of air, will the company pay the compensation of electricity. Please beware of whirlpool and dont buy its products, it is my humble request.[protected]@yahoo.co.in
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