[Resolved]  Whirlpool Refrigerator — No response for the complaint lodged

Whirlpool Refrigerator — not repair no response

Mr.Sanjay Jain( +91 [protected]) purchased a refrigerator on[protected] from TMC –HYD(
malakpet). Before the completion of warrantee I had taken the AMC plan from 30-12-07 to 29-
12-2010. Before the expiry of current AMC which I renewed on[protected] to[protected] by
chq.831737 amounting Rs.3500/- through STATE BANK OF MYSORE it as well included AMC
of my washing machine. After renewal I did not receive the AMC doc. Till date inspite of my
regular complaints. I spoke to your AMC senior executive of DELHI named MISS.RENUKA( +91
[protected]) regarding the AMC doc. So she asked me the bill of AMC to update my details
in their system till date. Mr. Ashok (+91 [protected]) collected the bill from my place and
informed that the doc. Will be received in 2 working weeks.

But till date I haven’t received any doc. Yet….., inspite of regular complaints to the person
incharge.

My refrigerator is not working in good condition from past one year. And no action has been
taken on my complaints till now. Though Mr.Rafaq your executive agreed to replace with some
amount settlement. Since we did not received the AMC DOC. They did not do the needful.

Mr.Raghu the present senior manager of this region told us that the same model is not
available. He asked the bill details and AMC doc. Xerox. As we don’t have the AMC doc. He
tried to cheat us on by saying that warrantee period of our AMC is over. Though we have it
till[protected].

Complaints made on these days for your reference:

1.
2.
3.
4.

[protected] complaint no. HD [protected]
22-5-12
23-5-12
24-5-12 complaint no. HD [protected]

Kindly look in to the matter and oblige

Thanking you

Your faithfully,
Sanjay jain

Mr.Sanjay Jain( +91 [protected]) purchased a refrigerator on[protected] from TMC –HYD(
malakpet). Before the completion of warrantee I had taken the AMC plan from 30-12-07 to 29-
12-2010. Before the expiry of current AMC which I renewed on[protected] to[protected] by
chq.831737 amounting Rs.3500/- through STATE BANK OF MYSORE it as well included AMC
of my washing machine. After renewal I did not receive the AMC doc. Till date inspite of my
regular complaints. I spoke to your AMC senior executive of DELHI named MISS.RENUKA( +91
[protected]) regarding the AMC doc. So she asked me the bill of AMC to update my details
in their system till date. Mr. Ashok (+91 [protected]) collected the bill from my place and
informed that the doc. Will be received in 2 working weeks.

But till date I haven’t received any doc. Yet….., inspite of regular complaints to the person
incharge.

My refrigerator is not working in good condition from past one year. And no action has been
taken on my complaints till now. Though Mr.Rafaq your executive agreed to replace with some
amount settlement. Since we did not received the AMC DOC. They did not do the needful.

Mr.Raghu the present senior manager of this region told us that the same model is not
available. He asked the bill details and AMC doc. Xerox. As we don’t have the AMC doc. He
tried to cheat us on by saying that warrantee period of our AMC is over. Though we have it
till[protected].

Complaints made on these days for your reference:

1.
2.
3.
4.

[protected] complaint no. HD [protected]
22-5-12
23-5-12
24-5-12 complaint no. HD [protected]

Kindly look in to the matter and oblige

Thanking you

Your faithfully,
Sanjay jain

Whirlpool, refrigerator — Cheating and non response

We bought a Whirlpool Refrigerator Model # Ice Magic FF450 in the Year 2006. We had a problem with the refrigerator and we called Whirlpool Service center to see if it can be repaired. The Technician came and said that it can be repaired and we have to take annual maintenance contract with them and they would come and repair it. We paid Rs. 3,650 and after sometime the technician came and repaired it and we paid for parts Rs. 350.

The refrigerator worked for two days and it started giving us trouble. We called the technician and he came and checked and said it cannot be repaired and Whirlpool will replace it with another model and we need to pay 50% of the cost of new one.

We tried contacting everyone including the head office and no response, once they hear the complaint they hang up or say someone will get back to you and they never do it.

The technician cheated us by taking AMC money and promising that it would repaired and the company does not want to take responsibility for it.

please call us on our ORM number 60008558 or [protected] or send us an email at [protected]@gmail.com listing your complaint number and contact details. we will get in touch with you at the earliest.