[Resolved]  Whirlpool Refrigerator Proton 300 3 Door — Product quality

Address:

Puducherry

Dear Sir / Madam,

I have purchased Whirlpool Refrigerator 300 liters model Proton (three door model) from your authorized seller M/S Vasanth & Co, Pondicherry on[protected]. We come across cooling problem in the middle & bottom compartment with in 3 months o[censored]sage. The Refrigerator was used for only domestic purpose & not for commercial usage.

Purchased on :[protected]
Bill no. : [protected]
Value of the Refrigerator: Rs. 23300/-
Model :300Proton 3Door DLX

We logged a complaint to the local service centre and they attended the problem. They didn’t disclosed the nature of the problem with me. They insisted to use Stabilizer & they have stabilizer which is exclusive model for Whirlpool fridge. We bought the same from them and installed on[protected] through their tecnician it self.

The Stabilizer Model : Duro Max DMN-VX13505
Cost of the Stabilizer :Rs.2200/-
SR No.CN[protected] Dt.[protected]

Within 4 to 5 days o[censored]sage, the same cooling problem was faced in the refrigerator and logged complaint again with Vasanth & Co & service centre. They came and replaced some components inside the freezer area and made it to work.
SR No.CN[protected] Dt.[protected]

Again 4 to 5 days o[censored]sage, the same problem was arised in the refrigerator and logged complaint with Vasanth & Co & service centre. They sent another senior technician to attend the complaint. This time, they replaced heater in the freezer area and assured that no problem will come here after.

SR No: Not given for further complaints.

After one weeks of the usage, again the cooling problem was noticed. The freezer is cool enough but the middle & bottom were not cooling at all. All the items kept inside were rottened. We have logged complaint with Vasanth & Co & service centre on[protected]. They did not attend or responded for my complaint. Every time when I call, their reply is that the technician is on the way to attend.

What is the average Life time of Refrigerator?
I want to know your refrigerator life time.
What is the MTBF period of your Refrigerator?
Is the Proton model Refrigerator is Validated?
I took wrong decision while purchasing your product. Please take back your fridge & return my money back.

Dissatisfied Customer

A.Moorthy
[protected]
[protected]@yahoo.com