[Resolved]  Whirlpool Refrigerator — Refrigerator not working properly, Condition worsened after service by Whirlpool company engineer

Address:

Haryana

I had purchased a Whirlpool Refrigrator 230 FUSION SUPREME on 20 Oct. 2008 with a 5 year warranty. It was not functioning properly as stopped cooling for 4 to 5 hours now and then. I registered a complaint with service request no. HR[protected] on 13 June 2012. The service engineer suggested that there was a problem with the compressor and it needed to be replaced. I paid Rs.1700 for the new compressor.. But even after the replacement,the problem persisted and even worsened. The refrigrator now does trip after a particular temperature is maintained. I called the customer care atleast 20 times only to get fake assurances that my complaint will be rectified within 24 hours each n everytime i called. And now 9 days have gone by without any response.

Annoyed and harassed by the situation, frustrated by false promises and dissatisfied by services of Whirlpool India, I am writing this letter. Hopefully this will solve my problem.

Thank you
Yours sincerely,
Sudershan Arora
[protected]@rediffmail.com
[protected]