[Resolved]  Whirlpool / Refrigerator — Cooling Problem

Whirlpool Refrigerator — Refrigerator Cooling Problem

Dear Sir / Madam

This is to put into your notice that I have purchased a refrigerator 'Ice Magic 220lt' with a 6th sense technology serial no : INA[protected] purchased from Kohli Bros. 13A Prehlad Market DB Gupta Road Karol Bagh New Delhi – 5, Sale Tax No. lc/06/001721/17/1051 on 28th April 2002 . The same is under 7yr warranty. We are facing cooling problem since last 15 days. A numbers of complaints ( Ref. no.: PL[protected] dt 30th Oct 08, PL[protected] 06th Oct 08, PL[protected] till 11th Oct 08 ) has been made against the same. Your engineers (Mr. Nadim, Mr. Happy-[protected], Mr. Sandeep 66179999. (Service head)) came and scrutinize it as a gas problem. He refilled the gas & in turn charge us Rs. 2, 000 vide Punjab national bank cheque no 793819 dt 30-09-08. for the service provided. But the situation with the cooling remained the same. The process of refilling the gas has been done twice but there is no change in the cooling.

Now from last 01 week I am calling continuously & requesting your people to take some permanent action on the same, but we are not getting any positive response, rather they are only giving us excuses like:

1) Defroster has to be change
2) Might be a problem in compressor
3) It might be due to the choking of gas.

They are not themselves confirmed where the actual problem lies and seems like they are experimenting with our refrigerator and gaining in the knowledge rather than coming out with an appropriate solution.

I request you to please take some action on this on urgent basis & replace the same if there is no cure to the present problem as the refrigerator is still under warranty period,

I look forward for your support, failing which I would be forced to launch a case in consumer court against your company.

Regards

Rahul Gupta

i have face cooling problem

Whirlpool Refrigerator — Cooling problem

Refrigerator is not working and after the authorised dealer M/s Seethal Electronics Hyderabad - AP-India the condition have gone still worse. M/S Seethal Electronics telephone Numbers[protected] and 64583333 when tried they are picing up and puting down the receiver withoug hearing to any complaint. The mechanics who filled the gas when contacted says you do what ever you want we will not attend to. It is not known How M/s Whirlpool have appointed so poor Agent who do not have proper mechanics nor they have manners to talk to customers.

I have made a complaint to [protected]@whirlpool.com

Whirlpool — Cooling problem.

Whirlphool Refrigerator is not cooling properly The Purchase date of refrigerator is 11-Feb-2011.
I already registered the complains in customer care on date 28-April and complain no is DL[protected] but nobody is coming from whirlphool, that we register 2nd complain on dated 02-May-2011 and the complain no is Dl[protected] and i have five time call Custemer Care but no one is giving the response.

Regards
Virat Jain
[protected]/[protected]