[Resolved]  Whirlpool Sensation Elite Front Load Washing Machine 6. 5 Kg And Professional 6. 5 Kg — Useless Washing Machine - Sensation Elite and Professional

I bought a 6.5 KG Front Load Washing which is whirlpool Sensation Elite. Absolutely name does not replicate the functionality of the machine. I have spent Rs. 22000 on Jan 2007, within a month the machine has programming fault and display a door lock error after the pre-wash. Inspite of repeated complaints the technician could not solve the problem. I just managed to everytime reprogram it after pre-wash...wash... rinsing I used to do with hands and then program it for spinning. Then finally I got a replacement in the month of Nov 2007. The new machine had more problems... Door Lock Error, Loud Noise while spinning and my course of action for getting another machine started. This seems to be a never ending story. Later in the month of July 2008 I got a replacement of an upgraded version of the same machine Named PROFESSIONAL 6.5 Kg. Its just the model name change but the problems are still the same. On the day of installation itself the door was not fitting and digital display was throwing door lock error. ... So beware not to buy any product of Whirlpool and after sales service is least expected.
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  15 CommentsShareTweet


Washing Machine — Front display panel to be changed

the local representatives were contacted and request was placed with them to change the display panel as it was completely worn out.We now have promises being made for the last 2 months that somebody is coming to change it, we have spent monies making over 30 calls to these so called Customer service representatives and over 5 mails for which the company does'nt deem fit to even reply.
In this age they still belive that they can exist without a email ID..nice thought.
I think its time to teach them a lesson by taking them to consumer court and remind the core values and Vision and Mission statement which they pose on their website talking about Customer Focus etc..etc.

Amit Girdhar.
State Operations Head - Maharashtra and Goa
NIS Sparta Ltd.
A Reliance ADA Group Company.
To add to Meenakshi's horrible experience, I had purchased the same machine, Whirlpool Sensation Elite, first the balancer stone broke off. After getting the machine replaced. The replaced unit had problem with display board, when the same was fixed the technician messed up the water dispensing system. Every time when I would call the customer care, first they would take atleast one week doing nothing, then they would dispatch some tom, jerry or harry walking on the road as whirlpool techinician who would come and pretened to fix the machine. Finally, after threating to lodge a complain in customer, two more guys turned disguised as whirlpool SENIOR Technicians. They were able to fix the problem, but were never able to resolve it. The water dispensing system stopped working after few days.

PLEASE if you love your wife, moms, sisters and value their peace in life. DO NOT BUY WHIRLPOOL FRONT LOADING WASHING MACHINES.

Whirlpool India/Sensation elite washing machine — Very worst customer care. Not to buy Whirlpool products.

I complained about my washing machine problem(Complaint No: hd[protected]) three weeks back and the customer care people telling us that some service engineer will call us within 24 hours. But no did not get any response from the service engineer. I called customer care regarding this several times but always I'm getting the same answer. This is redeculous. If these people not able to give post sales service then why should they come into consumer products where all consumer needs service. I prefer not to buy whirlpool product. This is my first and last product. I'll not buy any product from Whirlpool and I suggest not to buy any Whirlpool product. Very very very pathetic situtation when you buy a product worth more than twenty thousands and its not working and there is no response from customer care and the local show room authorised service engineer says he did not know about the system as the company has not given training to him. I strongly suggest not to buy Whirpool products.
I have also faced the same problem, but at last they changed the door itself during month of March 2009. It took more than 3 months to replace the door after complaint made attended by the engineer. Now my warranty period expired i have not renewed the AMC. After 6 months of changing the door now the machine shows CE error and service engineer requiring us to change to power & Control Board for which they require Rs.6000/. But the machine is working even after showing CE, if we wait for 10 minutes. I don't know what to do. I dont know whether it is only loose connection or total fault. Now i am in confussion whether to replace the them or to use continously like this.
dont buy whirlpool products. after sales service is very worst. also giving lot of problems. they r looting money in the name of AMC after the warranty period is over. it is very difficult to use the machine without AMC since it gives repeated problems. No one outside people ready to attend the fault saying that we cannot do, particularly of front loading machine and also it is very difficult to get spare parts outside. hence go to some other companies products instead of whirlpool
I used whirlpool washing machine whitest white 6th sensation

sometime machine makes error code that is DLE. that time stop the machine

Please explain the problem.

Whirlpool — Repairing of washing machine for repeated fault during warranty period

Address - A-44 ,Reliance Hsg. complex , Mohopada ( [protected])

Complaint no - MB[protected] ( ARCC Electronica Panvel)
Repairing of washing machine for repeated fault during warrenty period. Complaint is pending for almost one month ( Date of purchase 28.09.09 )

Fault with door sensor and locking system.Leakage from Water tap
I agree.. Whirlpool service is very bad.. Have very tough time with these guys.
I regret of not reading this before and going through the same problem. Whirpool's name is so big in western countries and especially in Germany that I ended up in buying the same. My problem with DLE error has started some 7 months ago and has been calling the Customer care since then but it is the worst. The engineers don't know why this error comes. I have AMC also but in spite of that, they have now stopped sending their engineers. I feel like publishing it in the news paper and telling everybody not to buy Whirpool at all. - Sushma
I too have the same bad experience with Whirlpool washing machines. All these comments should be published in newspapers so that the new buyers will be careful while deciding on Washing machine barnd.
I had a very bad experience with Whirlpool Professional Sport. There was DLE error from day one of machine installation. The service person visited 3 times and i said enough is enough. Either replace the machine or take your machine back i don't need it. The whirlpool person got ready to replace the machine. God i don't know the future. But after reading such comments i feel it would have been better if i had not purchased it.
It is useless wahing machine Sensation elite 6.5 kgs. I have always have to pay somuch to support engineers..there is no AMC now a days..useless washing machine..pls dont buy Whirlpool washing machine..especially front load..
I have had the same problem with this machine, saying CE ???? any ideas. Useless machine, came to the conclusion that the fact that they had so many error messages available meant that the machine would constantly get spoiled, i have had an indesit washing machine(uk) not available in india and used it for 10years upto 2 to 3 times per day without once calling an engineer. Useless washing machine!
I have been suffering with dLE error for last 3 yrs. Hell.. After wash or rinse I do manually & dry clothes. Interesting thing is that this washing machine doesn't even have just "rinse & spin" combination washing or just "rinse"..Is that an engineer who designed it or a cowdung minded one..facing hell..

Whirlpool Of India — board complaint

Our whirlpool washing machine model No. LAAC03 not working properly

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