[Resolved] Whirlpool / Split A / C — Poor After Sales Service | |
1.5 Ton Split A/c - Elite Poor Support I have Purchased 1.5 split a/c - Elite(WASR18K30) vide bill no [protected] at vasanth & co porur. since the remote was not working after several follow up after two month i got replacement serial no HRBOTHA0173. Replacement document no. [protected] dated 1615109.While repleacement new remote not given used old remote given. Immediately after installtion water started pouring from the indoor unit. Again called the service people and checked it. Now again water is drippin in the indoor unit. And cooling also not good even setting is made 18 degrees after night long run too it hardly reaches 27 degree. Sick and tierd in following up this peoples. Please Help. Suresh [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
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Whirlpool - A/C — Terrible After Sales service
I had bought a Whirlpool A/C two years back. This Friday night, it stopped cooling. On complaining, an engineer came and checked it up on Saturday evening. He told it is a problem with the compressor, needs to be taken back. I insisted him to take it back on Saturday itself - he spoke to his team and then said we will, try, else Monday pucca...Today morning I checked with them. Monday morning being working for both me and my wife, I fixed up an appointment with them for 230PM pickup. I came home from office, post lunch taking half a day off for this and waited. I called the customer cell atleast 8 times between 3 PM and 7PM. I was always told one thing - pickup reaching in 30 min max. Those 30min are not over till now. I am still waiting. No person had the courtesy to call up and check.
And sleeping in the heat of Chennai is a pain without A/C. This is the worst kind of after sales service response. urging anyone reading this, never to buy a Whirlpool product again. It is THE WORST on after sales response...