[Resolved] Whirlpool / Split AC — AC Compressor Gone BAd | |||
Dear Sir, I have purchased Whirlpool 1.5 ton Split AC with great enthusiasm of the first AC of my house. But the kind of issue I have been facing with my AC from last one year is very disappointing and frustrating for me and makes a bad and unacceptable impact on the quality concern of my trusted brand “Whirlpool”. I have purchased the Whirlpool 1.5 ton Split AC in July, 2009,in the name of Mr.Umesh Mishra,Shanker Niwas Pandariba,Charbagh,Lucknow.The AC stopped working in the month of June 2010 for which I have lodged the complaint with Whirlpool Customer Care (compliant no-LKO[protected]. Whirlpool engineer visited us and told me that the compressor of the AC has gone bad and would be replaced. As a result of which it took him 20 days to get the compressor replaced. The AC worked fine for 15-20 days but again I am facing the same problem with the AC.I called the Whirlpool Customer Care and lodged the complaint (complaint no-LKO[protected] & LKO[protected] the engineer visited us and told me that the again the compressor of the AC need has gone bad and need to be changed. As the AC is out of warranty, I would be charged Rs.8000/- to Rs.10,000/- for its repair. Now that is very frustrating for me that a brand like Whirlpool is supplying such a bad quality products/spares that within a span of 12-14 months the compressor needs to be replaced twice. I tried to contact Whirlpool Customer Care but I received no positive response.I have twice written a letter to them and also emailed my concern to them. I think that this is a kind of manufacturing defect with the AC hence I would request you to get either the complete AC replaced or get its compressor replaced with best quality compressor and increase the brand value of my preferred brand. Would appreciate an early reply from you. Email ID: rohan.[protected]@gmail.com [protected]@libsys.co.in Mobile No: [protected] Regards, Rohan Mishra Business Development Group [protected]@libsys.co.in LibSys Corporation 633 A Phase V, Udyog Vihar, Gurgaon Tel:[protected]/1120/0202/0203 Mob: [protected] Fax:[protected] http://www.libsys.co.in Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Hello Mr. Mishra
This is the same experience that I am going through after having bought Whirlpool Split AC. I had bought it in April 2008 and since then there has been over 15 complaints that I have raised with them.
Contractor who had come to paint our building broke the pipes from the AC by mistake which caused the gas to leak out. We called Whirlpool and they sent a technician to check out the problem. The tech informed that we would be charged for replacing the tubes and refilling the gas, which we accepted as the fault was with us.
The AC started making huge noise, spray water inside, sounds of ice breaking etc.. since then, we kept asking whirlpool engineer to repair this, we kept getting novices that had no idea what an AC was, they only kept cleaning the filters, which I do manually once a week. Then they finally said that they do not know how to fix this and do not have any one to fix this and this is the design of the product.
I argued with them stating that till the problem occurred the AC did not make such noise nor did it spray water inside. This was only for deaf ears.
We had called a different tech, who services our other AC to check this problem, after much reluctance (due to the our service contract with whirlpool) he accepted to check the AC. He was able to fix the problem within a day.
The AC had been working fine since then, a week ago our AC was down again and this time when we called Whirlpool they said that it is a problem with the compressor and that they were not sure if they wanted to do the work because last time we had called a different person to repair. I am also looking at a bill of 10000 plus... paying for getting it serviced by novice engineers, who have no idea what they are doing.
Bad product, bad service and the worst customer experience is what I think of whirlpool. I am a customer service engineer, and I dare not think of my customers the way whirlpool thinks of theirs.
I am from Chennai, Tamil Nadu.
Thanks
Krishnadas
This is the same experience that I am going through after having bought Whirlpool Split AC. I had bought it in April 2008 and since then there has been over 15 complaints that I have raised with them.
Contractor who had come to paint our building broke the pipes from the AC by mistake which caused the gas to leak out. We called Whirlpool and they sent a technician to check out the problem. The tech informed that we would be charged for replacing the tubes and refilling the gas, which we accepted as the fault was with us.
The AC started making huge noise, spray water inside, sounds of ice breaking etc.. since then, we kept asking whirlpool engineer to repair this, we kept getting novices that had no idea what an AC was, they only kept cleaning the filters, which I do manually once a week. Then they finally said that they do not know how to fix this and do not have any one to fix this and this is the design of the product.
I argued with them stating that till the problem occurred the AC did not make such noise nor did it spray water inside. This was only for deaf ears.
We had called a different tech, who services our other AC to check this problem, after much reluctance (due to the our service contract with whirlpool) he accepted to check the AC. He was able to fix the problem within a day.
The AC had been working fine since then, a week ago our AC was down again and this time when we called Whirlpool they said that it is a problem with the compressor and that they were not sure if they wanted to do the work because last time we had called a different person to repair. I am also looking at a bill of 10000 plus... paying for getting it serviced by novice engineers, who have no idea what they are doing.
Bad product, bad service and the worst customer experience is what I think of whirlpool. I am a customer service engineer, and I dare not think of my customers the way whirlpool thinks of theirs.
I am from Chennai, Tamil Nadu.
Thanks
Krishnadas
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Whirlpool Split AC — Compressor not replaced
Split AC was purchased on 15-04-08 Model No-WASR-12K20Serial No-INA[protected] from-Sony Mony electronics Andheri West, Mumbai-58
Gas leaked on 20-03-09 and lodged complaint on[protected] complaint no -240304. Repeated reminders gave poor response and got gas filled from outside.
Again there was problem and lodged complaint on[protected], complaint no.MV-[protected]. Engineer visited on[protected] and informed about compressor problem. Outdoor unit was taken on 2-6-09 for Compressor replacement. Now they are telling the compressor will come from Faridabad.All this has created a great mental tension and after spending so much money we have to stay without A.C. in high temp.
We have committed blunder by purchasing this brand because we have never come across such a poor service. Kindly act urgently otherwise I shall be constrained to go to consumer court.