[Resolved] Whirlpool Split Ac — Pathetic after sales service and faulty products sold | |||
We baught 2 air conditioners( split AC - 1 ton capacity) from whirlpool. both the air conditioners were not cooling so we lodged the complaint with their customer care team on 5th April'12. Firstly, the executives do not communicate properly and one has no comprehension of what they understand of teh complaint and document thereafter. after regular followup(twice daily) where they each time promised that the enginer would report on the same day, nobody turned up. Finally, on 11th April'12 teh engineer showed up only to tell us that one of teh 2 ACs was defective and had no gas while the other one needed a top up. he informed us that this service will be chargeble. disgusting was the first thing that came on my mind. and whenever you call their customer care number, one - it is very highly charged and then they would make you endlessly hold the line. and they would never tranfer the line o their senior/supervisor. they have disconnected my call more than 3 times. i have not only spent money in buying their sub par product but also spent loads of money in calling their customer care number. i regret buying products from Whirlpool and i would urge no one to fall for it. it is disgusting and definitely NOT WORTH spending your hard earned money on !!! Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
Whirlpool Split AC — non working AC/bad service
i had purchased split a/c 1 tonned on date 14 feb 2009 from NEXT showroom mahatmanagar at nasik [ms]. it got installed after 3 days i.e on 16feb 09. the very next day i found that A/c is not working, i complained to the showroom, they send some person who was from service centre. he said that as showroom has installed the A/c & not the company its showrooms fault. today its almost 2 months from complaint & even after many followups i have not got the A/c repaired nor proper answer & service from service centre & showroom. myself & my family had sufferred a lot mentaly & physicaly in this summer because of not any mistake of mine. i request to solve my problem immediately .Whirlpool air conditioner — PATHETIC AFTER SALES SERVICE
I had purchased 2 Whirlpool ACs from EZone, Jayanagar, Bangalore(Aviator and Chrome 1 ton each and both 5 star rated) on 9th May 2010. I understand Whirlpool has outsourced the services to some local contractors. I must say the service level is pathetic. Even the customer care folks do not bother to take the requests or complaints seriously. There is no follow up call to check if installation is completed or if I need a Demo or the first service that is given in the first month of purchase. The contractors used for installation will advise the worst option just to increase the cost and gain more money. Finally I had to engage the installers from Ezone who charged me atleast 50% less than Whirlpool folks. Next challenge was to get the Demo and 0 month service. I made a dozen calls to Whirlpool Customer care and EZone 2 weeks after purchase. I have yet not got the demo nor any call from the Customer care folks explaining the delay. I was going to purchase the 405 liters Whirlpool fridge this month. After experiencing this service level I would rather go for LG or Samsung, who may be better than Whirlpool on service front.Whirlpool Split AC — very very poor after sale service
M/s Whirpool of India Ltd.Whirpool House
Plot No. 40, Sector 44,
Gurgaon – 122002
Haryana
Tel.: PH[protected]
Fax[protected]
Phone
sub: i will not purchase any whirlpool products throughout my life
i have purchased 2 whirlpool split acs from geetansh electronics ,mansarovar , jaipur .out of 2 one ac is not cooling properly &several times complaints were lodged.but service centre response is very very poor.they do not attend complaint for 3-4 days.they do not take appointment before coming, they do not do work of satisfaction.i will give 0/10 of whirlpool service.
the another ac installed on 7th june ,did not work even for single day .after several complaints to call centre one engineer has come &told that one part is broken &should be replaced.even after 20 days no body responded to my complaints &i finally decided to get it replaced by other company ac.i suggest that company should be closed as it cannot provide after sale service.i have decided not to purchase any whirlpool products in whole of my life.
dr sandeep vijay.
80/168,patel marg ,mansarovar ,jaipur
[protected]
WHIRLPOOL/ SPLIT AC — Service related
Dear Sir/Madam,I have registered for a service of my Whirlpool AC. I have 3 free services which i'm supposed to use within one year of product purchase. Now, the technician comes to my place and tells me that there is an issue with the gas, now today when i call him back (after 3 weeks) he still tells me that the gas has not come yet. Its been 3 weeks and they tell me that they had ordered the gas but still couldn't get it.
I would appreciate an immediate action.
Thanks
Regards!
Whirlpool Split AC — ac trip
my whirlpool split ac is not working properly .i complaint so many time.. after payout of ruppees 2900 and 400 to the service centre the problem was same...they said the motherboard of the ac is damaged n charges will b extra of this ..here the complaints no. of ac ch[protected] , ch[protected] ,ch[protected]Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
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Whirlpool Split AC — Pathetic Service
I went to purchase an LG Spilt AC from NEXT Showroom. The sales guy convinced me to go for whirlpool on the basis of their after sales services. The installation itself was faulty and subsequently I lodged the complaint. it took them more that 48 hours to reach my place but only after I went to NEXT showroom and used some good language.The engineer came and rectified immediately. But hey there were 2 services which were free when i read the card and there was supposed to be demo of the unit which never happened.After six month I again oodged a complaint for a starnge noise which was coming out of compressor and. The engineer took full week to arrive at my place. Although I was getting call from engineer saying he is the area and reaching soon. But I think he was travelling on a camel. Finally I took the cahrge and opened the cleaned the AC all by myself and guess what next day engineer arrived and EVERYTHING is clean which was obviuos. When asked about the demo, he himself was confused about the features. and THEN i gave up. Phew !!!