[Resolved]  Whirlpool Washing Machine & Iceberg Refrigerator — The worst disappointing Experience on purchase of Whirlpool washing machine & Iceberg Refrigerator.

Date: 26-10-07.


Kind Attn: - Mr.Arvind Uppal, Managing Director/
Mr.Shanthanu Das Gupta, Vice President


Sub: The worst disappointing Experience on purchase of Whirlpool washing machine & Iceberg Refrigerator.

I, Magesh Sadagopan visited with family an exhibition sponsored by your Hyderabad dealer Bajaj Electronics at Nizam college ground –Hyderabad on 22nd Oct ’07.
My visit was to look around the products displayed; but not to purchase anything, as the exhibition displays were mainly focused on interior decorations and home appliances.

Let me sequence the incidence, which let me disappointed on purchase of your products.

1. I visited all stalls mainly Sumsung, LG, Whirlpool and other interior decoration stalls. The guys at your counters were really pleasing, courteous and more customer friendly which made me to take instant decision to buy Whirlpool washing machine and Iceberg refrigerator and Ice berg carrying attractive sticker on 5 years warranty (Without any Terms and conditions apply) afterwards I was explained by installation team that it is 1+4, +4 only on compressor please stop this fraudulent attractive marketing. On booking the same by paying Rs.500/-.I was asked to visit your dealer Bajaj electronics at Punjagutta, Hyderabad to complete finance and payment formalities.
2. I visited your above dealer on 23rd Oct’07.I was not greeted and attended for 20 minutes.
3. Finally I approached reception counter where in the Citi Finance guys attended me and completed the formalities.
4. After the formalities and down payment, I was made to wait nearly 30 minutes to collect the bill.
5. Mean while the Lucky draw conducted with press and other people, sooner the lucky customer coupon picked up, all the staff members gathered at reception counter out of curiosity to find the lucky customer, leaving the unlucky customers present at the showroom for nearly 30minutes.
6. Then I was promised the free home delivery before 5pm on same day which did not happen till next day 9pm, inspite of continuous follow up calls. Leaving all other appointments and regular works we waited almost 38 hours to make sure we present at home at the time of delivery.
7. Your installation teams were very prompt, courteous and explanatory. On installation we were shocked to know that the free gifts, Dinner set and Lemon juicer set not attached with in the packing and the bottle separator cum holder was missing, which is one of the standards in Ice berg Elite 310ltrs.


The free home insurance worth Rs.1, 00,000/- also not provided. I am not sure whether the two above free offers will reach me or not.

To share the problems mentioned above I called your branch (Whirlpool) Ph.No.[protected] which was never attended and a record voice kept on telling that, I will be attend by Officer, which never happened.

Please make sure the above disappointing experience of mine not to happen to any of your fresh customers Joining Whirlpool Family.



With Regards

S.Magesh
General Manager