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[Resolved]  Whirlpool Washing Machine — REPEATED REPAIRS

Firstly I would like to express my foolishness in going for a Washing Machine made by Whrilpool company. I have purchased a Automatic Washing machine Model "WHITEMAGIC" 123 650P on[protected]. Since then every few days i am facing one or other problem with regard to electrical, drain in or out etc. I was frustrated complaining such problems every often and in my opinion, I have not seen such a inferior product till now.

Regarding the after sales service. I rate this company as one of the worst service they have. We have to plead and request and then after a week or so their service engineer will come for diagnosing the problem and later, he will further take few days to rectify the problem.

I have a old mother at my home and she cannot wash the clothes in hand. Now buying this washing machine has become a curse in disguise. Everytime I face problem, I have to literally loose my patience and bark at the call centre executives. But in vain still the service is getting worse day by day.

Now I want atleast to move this item from my home. Whether they give compensation or replacement it is their wish. But I dont want this item at my home which distrubing me every often, which results losses in my business for lack of concentration.

I dont bother going for a new machine of other brand for eg. Samsung. Before buying above machine, I had Samsung machine, which I used for almost 7-8 years without single complaint.

I wish to inform all the consumers to not to go for any appliances made by WHRILPOOL. Which will make our life miserable.
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Complaint marked as Resolved Aug 13, 2020
Complaint comments  1 CommentShareTweet

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Whirlpool Washing Machine — Pathetic casual attitude of Whirlpool India, Chennai

I am painfully disturbed by the extremely pathetic service of Whirlpool in Chennai, India. I have a complaint no 12848 and the service engineer who came three days ago (9th Sept 09) promised to replace a spare part (purchased Whirlpool Washing Machine during June 2008) and till date nothing has happend. I spend almost half a day to call up their service center and I get stand by music and useless automatic responses with numbers to dial in English etc.. I have till now made as much as 50 calls but in vain. Whirlpool seems not to worry about their customers after the product is sold (when they promise everything under the sun). Whirpool does not seem to have any healthy trait of a multi national company or ethics or even the basic courtesy and I would like this complaint to be shown to the Board of Directors and the CEO and Manging Director, if they/he, in the least, have/has any moral obligation to respond to this complaint. I would like your good offices to take this up seriously and customers like us who make a life time capital investment like this are taken for a royal ride by these so called multi nationals. I changed by washing from IFB (which is another story- I do not know who is better or worse!) to Whirlpool with a sincere hope that this product would be relatively better. All original parts are slowly replaced by these service centers and I frankly do not know if they are genuine parts as I am not even quite knowledgebale and we believe these companies in good faith. I do not know if your good esteemed institution could device a process for all these companies to talk truthfully to their customers and also communicate truth and not by merely giving a lame excuse saying that the spare is out of stock etc. After this, they do not even bother to call back and update status, unless we make all efforts to call them again and again. It is more painful to realise that every time we talk to a totally different person and we have to repeat the whole story all over again. This pain cannot be explained but can only be felt. I would request your institution to take serious action against these multi nationals who do not perform but make only promises. Quite logically, these companies should be heavily penalized for basic non-performance and customers, duly compensated. I would be grateful if you could please respond to my complaint at your earliest convenience.
Thanks and regards
KS Ramachandran

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    Whirlpool India
    Customer Care Service
    Customer satisfaction rating
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    H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
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