[Resolved]  Whirlpool Washing Machine — unfair service charge

Dr.
Krishna Kumar
Kavitha Bhavan
Udyogamandal P.O
Ernakulam 683501
Con. No. [protected]

To,
The Service Head
Whirlpool India Ltd
Kerala Zone
Ernakulam


Sub: Complaint regarding the replacement of an adopter



Sir,
I would like to draw your kind attention that I am furnishing below. Please be informed that I have been a satisfied customer of Whirlpool for a long time. I registered a complaint in your office regarding the replacement of an adapter which is connected to the water tap, through your tall free number[protected]. We have received the service of your service engineers with in twenty four hours, and it is supposed to be a welcoming service. But its very regret to inform you that they have charged Rs. 280 just for connecting the above, please keep this in mind that its material cost is only 150. At the same time they didn’t mention any thing about the charges they are going to collect for their service during our telephone conversation. We could buy an adopter from out and I can fit it myself if they could do so.

We sought the help of your service engineers only by believing your companies good will. But now we feel that your company has neatly cheated me by collecting unfair
charges. So I would appreciate you if you could take action against this sort of iniquitous practices and ensure reasonable services for your loyal customers.


Dated this on 29th July 2009


Yours faithfully
Dr. Krishna Kumar