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H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
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this is for the second time I am registering my complaint on this site. I don't know what is the fate of my first complaint.
I had purchased a whirlpool washing machine model ABM552 POFUSIONAL / 5.5 KG vide invoice no./vat no.[protected] but subsequently the model could not be delivered as the model selected by us is out of stock and supply of the same has been discontinued so near future arrival of the same is not expected and after telephonic confirmation and lot of follow up with the dealer The Great Eastern Appliances Pvt. ltd, Kakurgacchi on 31/10.09 the Washing Machine was delivered.
But the washing Machine was damaged during transit and the person who had visited our home for demonstration had taken a confirmation on the document do[protected]A."body dent. customer want replacement. As informed by the personnel Shri.Saha it will be replaced with in a week. But even after continuous follow up no response could be obtained from the whirlpool Park Street of Kolkata and after repetitive telephonic calls a call was received from the godown of whirlpool saying that this model is also not available and we have to opt for some other model.As this is not thing that can be selected over phone we asked our money back but we were told that we need talk to our dealer only.
Our dealer (the sales person Souvik never bothers to respond) represented by Souvik who was the contact person for us immediately handed over the phone to some lady (Dt.25/11/2009). She promises she will be getting back to us regarding the progress of the matter on 01/12/09 but after waiting for the whole day when called again the lady promises she will be arranging for the delivery either on 2/12/09 or positively on 03/12/09. But no delivery could be made till this hour and souvick is not picking up the phone even after repetitive calls made.
We are really frustrated with the entire episode.
Rs.17000/ has been blocked and the kind of harassment and helplessness I don't know from where we can expect some response.
Regards
Amrita
[protected]
Registered a complaint with whirlpool vide complaint no. KL[protected]