[Resolved]  Whirlpool Washing Machine H65 — Pathetic services by WHIRLPOOL Washing Machine h65

Address:

Durg, Chhattisgarh

We purchased H65 whirlpool washing machine from Visakhapatnam in 2003, The machine was always under AMC till we stayed at Visakhapatnam (August 2007). Then we shifted to Raigarh in Chhattisgarh and this shifting of machine came as nightmare.We followed all instructions...shelling out money by the way of getting the machine packed by the authorizes dealer. We had to call the whirlpool dealer to unpack the same in new station, failing which the warranty would cease. So, we waited for over a fortnight to have oue machine unpacked after informing the local dealer there. The machine was not installed properly by the dealer, and we started facing serious trouble and the dealer took over three months to attend to the complaint after a lot of harassing moments and numerous calls to the Head Office at NOIDA. Then we shifted to Bhilai in early 2008. In mid 2008(approx), we informed the company regarding some defects, when the machine was still under AMC.The mechanic was sent after about 15 days, who claimed that the heater was defective and required replacement. After about a week when we did not see any action from the service department and called them again, a new mechanic was sent, who claimed that the previous mechanic was a novice and did not advise us properly. He also stated that Whirlpool did not have a full fledged and competent service staff at chhattisgarh, hence he, who was a mechanic for GODREJ was sent. He carried out some repairs and the machine started working with frequent breakdowns. Once again, in early 2010, we started facing problems with the machine. This time, to our amazement, we were informed that the records mentioned that we had refused to get the heater replaced........amusing!!!. Only an insane person would refuse replacement of a defective part with a new one free of cost (due AMC). thereafter we kept calling the whirlpool at Raipur to renew our AMC, and no one turned up. Later an employee of whirpool informed us that the request was not completed as no one knew how to renew the AMC at their Office in Chhattisgarh. Now, they took the machine for repairs to workshop for repairs in end Sep/early Oct 10. When nothing was heard from them, I called up the Head Office again to check up on the status of repairs, as there was no response from their Bhilai/ Raipur local reps to all our phone calls. They now woke up and informed us that the spare required to make the machine operational is not available and and the machine would take atleast a week more to be repaired. I asked them a few specific questions like when was it discovered that the spare was defective and not available with them, as the machine was lying with them for over a month, they failed to reply to same. When I informed them that the matter would be taken up legally, their telephonic reply was very casual, ( a does not matter types and in reply to a mail sent by me to them I only received a call from Raipur that nothing could be achieved before a weeks time.....and that was the minimum.

Here I would like to claim all the losses incurred by us by the way of continuous mental harassment and non availability of an expensive utility for very long, thus paying heavy laundry charges. This amounts to CHEATING by the company advertising wrongly in media, with no after sale support whatsoever.

Warm Regards
Cdr RK Soni (Retd.)
(M) [protected]