[Resolved] Whirlpool - Washing Machine — Pathetic service from Whirlpool | |||
This is an ALERT to Whirlpool All India Sales and Service Managers. If you do not take action on Hyderabad service centre team (Kevin associates) very soon no one in hyderabad will buy whirlpool products. We already bad experience with Fridge and very bad experience with washing machine. We purchased Whirlpool washing machine during end of 1999. Initially it was working fine. But past few years it has been giving some trouble. We always had poor response from the service (the company has given to some local franchise). Two months back it was washing in two directions and we complianed to the service centre. After several followup engineer inspected the machined and told we need to replace circuit board. Again after several followup and escalation engineer came and replaced PCB. Now the washing machine was totally disfunctional. He struggled for 2-3 hours and he appeared to be not knowledgeable. We again escalated to senior mgmt and one more engineer came and told the tub assembly is gone and we have to spend around Rs.8000/- to change everything (PCB and tub assembly). Also Whirlpool is not accepting maintenance contract as it is old machine. My apartment neighbour had similar problem with IFB (bought in 1999 and same issue); But IFB asked the customer to enter into AMC and replaced the all the parts free of charge. This only shows IFB is more customer focussed and Whirlpool is not bothered about customers. Hence we decided to buy new machine instead of spending 8000 on old m/c. We also have a Whirlpool refrigerator but have problems with poor service again. We do not have the All india manager contact - as we want to inform the pathetic service from Hyderabad Whirlpool Service Centre (Kevin associates). We decided NEVER to buy whirlpool products due to their bad service (most important bad attitude of all the staff including the managers). They are not customer focussed and neither understand our problem nor provide timely updates. Anil Kumar.S Hyderabad Tel:[protected] [protected]@rediffmail.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Whirlpool Washing Machine — PATHETIC SERVICE
HI THIS IS VINCENT FROM CHENNAI, ASHOK NAGAR, I HAVE PURCAHSED TWO YEAR BACK A ELITE MODEL WASHING MACHINE, WITH IN TWO YEARS TIME MORE THAN 20 NASTY SERVICE WAS MADE AND TWO MACHINE WAS REPLACED BY THEM ALL THIS HAPPENED WITH RIGEROUS FOLLOW UP AND STRUGGLE.LAST MONTH THE WARRANTY GOT EXPIRED AND MUCH BEFORE THAT I WAS TRYING TO GET AN AMC BUT THEY REFUSED TO SIGN AMC WITH OUT SAYING ANY REASON..
TWO WEEKS BACK A SERVICE WAS ATTENDED BY THEIR AGENCY CALLED MOTHERS CARE AND INSISTED ME FOR CHEMICAL CLEANING FOR BETTER PERFORMANCE AND CAHRGED AROUND 3000 Rs. THIS WAS MADE BY THEM BY COMPULSION. THE NEXT DAY THE MACHINE WENT OUT OF ORDER.
THE COMPLAINTS ARE NOT BEEING ATTNDED BY THEM THE COMPALINT DOC NO IS 35067. AND THE SERVICE PERSON FROM THE PHONE NO ([protected]) IS NOT ATTENDIND MY PHONE CALLS. THE SERVICE CNENTER WAS REFUSING TO GIVE THE HO PHONE NUMBER WHEN MANAGED TO FIND THE PHONE NUMBER AND CALLED Whirlpool India Logo ... M/s Whirpool of India Ltd. Whirpool House Plot No. 40, Sector 44, Gurgaon – 122002. Haryana Tel.: PH[protected] ...THE CALLS ARE BEING DISCONECTED.
I NEVER SEEN A COMPANY WITH THIS KIND OF ATTITUDE TOWARDS A CUSTOMER WHO PURCHASED A PREMIUM PRODUCT. I HAD SIMILAR PROBLEM WITH THEIR OEVEN ALSO. THE LOCAL SERVICE TEAM IS VERY RELUCANT TO ATTEND THE SERVICEAND THE WHIRLPOOL HO IS MERE SPECTATR FOR THIS.
I WANT A EARY SOLUTION FROM THE COMAPNY WITH A BUY BACK OPTION. OR EXTENDED WARRANTY.
Whirlpool - Washing Machine — Non response of Services
Dear Sir,We have purchase Whirlpool Washing Machine on 02.05.11, Model Name & No (Superwash Spin 601). Now it is not working, while machine working some sound is coming and complaint to dealer and he ask me contact whirlpool customer care person,after that i call to customer care and register my complaints after registering complaints they send a person t o services, he came and check the problem and he said some screw problem want to change that and he said he will come with new screw he take that old one with him. two days past he did'nt come and infoemation from that side and again i register the complaint to customer care after that the same person came and he said the exact screw we are not getting so again he ask two days time to rectify the problem, but still so far he did'nt come and the problem has not rectify. please kindly help to rectify this problem.
Whirlpool - Washing Machine — Cheating Network
This is regarding a complaint againist a service engineer Kiran who works at sahakarnagar and reports to suneel ([protected]). Last month my wahing machine board crashed and I called up Kiran as he told me he will service and as its borad he willl replace the changed one once it gets damaged in future.I used to conatct customer care, as he promised and he serviced prioror to this case as well I trusted him and he replaced the board with a cost of 3300 + 280 of his service charege.. Now once again the board crashed and this Mr Kiran is not answetring the call, I called to customer care that time I noticed he dint updated previous service details.
Now again I don’t want to shell the money, I need some body to resond on this and I hope I will get board replaced.
Whirlpool will loose the brand name and customer satisfication if he continues in this.
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H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
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Whirlpool/ Washing Machine — Pathetic Service
Hi,I wanted to lodge a complaint against the WHIRLPOOL Service center. However the Internet shows an endless list of complaints from consumers against the Company.
I was shocked to see a reputed company such as WHIRLPOOL can have such a bad service all over India. My suggestion “PLEASE DON’T USE/BUY WHIRLPOOL PRODUCTS”
My complaint id HR[protected] was launched as on 20th June 2009 – Saturday for my washing machine. I was confirmed that the Service engineer will be coming to attend the machine between 6-8pm the very same day. However, after my repetitive follow-ups on Saturday no one turned up till 8pm. On Sunday i.e. June 21, 2009 I called twice and asked for the supervisor,
First call: I was told that my call is getting transferred (by Sunny) however after 6.5 minutes being on the call; my call was disconnected.
Second Call: With Sonia, who said there is no supervisor at work as its Sunday and that they don’t have Supervisors working on Sunday’s. Also that majority of the engineers are not available on Sunday’s as that’s a OFF day.
In all of my interactions with WHIRLPOOL service center I had mentioned that no one will be available on Weekdays; thus I need a time and date to plan accordingly.
Today, June 22, 2009 – Monday, I didn’t receive any call or communication regarding the same.
2 pm one of the supervisors – Sameer calls me stating – he was just informed of the matter. Also if I can tell him the time to send the Engineer today. I kept on telling him its not possible as I was in office and cannot manage the same.
Few people I know during these conversations: Sameer, Sonia, Sunny, Kaushik, Shiv Kumar and Gulfam (service engineer)
I was really frustrated to see the response rate from this Organization. No one is really bothered to understand the harassment faced by the customer.
But I realize its part of the daily work cycle for WHIRLPOOL as the nonstop complaints available on site suggest so.
“PLEASE DON’T USE/BUY WHIRLPOOL PRODUCTS”