[Resolved]  Whirlpool / Washing Machine Model Wm Pro. Pum701 — Defective Machine

Address:

Delhi

I have bought one New Whirlpool Washing Machine Model WM Pro. PUM 701 Rate Rs 18,990 DISC.11.111P.C fromFairdeal Electronics 26-A, K-Block, Rajapuri Chowk on 11.09.2010 invoice no R-14926/10-11. Consignee Bajaj Auto Finance Ltd, buyer Sutapa Roy. From day 1 the machine was not performing after installation. On complaint Service request no. SR DL [protected] Dtd 17.09.2010. The service engineer could not satisfactorily solve the problem and without taking satisfaction code left my premises. The following are the problems I am encountering:-
1. The power switch is not getting proper contact basically not working.
2. the functions on all the positions of selector knob is not working. Except delicate washing (that too knob is not getting connected at the proper location as shown on the picture attached to Knob) on other location machine is not getting started.
I have taken up the matter with your dealer M/s Fairdeal but he is not accepting the problem for the reason best known to him. I am feeling totally disgusted for buying the machine from Whirlpool. Spending lot of money for washing cloths daily from outside laundry inspite of the fact that I have bought a washing machine from reputed manufecturer M/s Whirlpool. This is my last attempt to solve the issue on mutually respectable way for both the parties.
I would like to request you to replace my machine which is malfunctioning.