[Resolved]  Whirlpool / Washing Machine — not working

Whirlpool/Washing Machine — Advertisement Commitment not fulfilled

I had purchased a Whirlpool washing machine from E zone store in K stars mall, Chembur, Mumbai on Monday 21st Sep 09 as there was an offer of assured gift on purchase of Whirlpool product.
this offer has been extensively advertised on TV and all other media like newspaper etc.

Its been more than 15 days and I am yet to receive the gift.

On repeated inquiry and follow up with store , I have been told that delay is due to stock not received from Whirl pool company and I should lodge complaint with Whirl pool customer care.
I called Whirlpool customer care, and they said that they can not help and I should contact the Whirl pool head office.
I contacted the whirl pool head office on multiple occassion and I have been just directed to other department or call put on hold.

This is a case of communication by company to increase sales by luring customers to exciting offers and not fulfilling the same. Such malicious practices should be stopped as this leads to wrong purchase decision by customer and also mental harrassment.

Thanking you
Badal Taneja
[protected]

Whirlpool Washing Machine — wrong decision to purchase whirlpool

Dear Sir/Madam,

I would like to inform you that I have made a very wrong decision to purchase the WHIRLPOOL WASHING MACHINE.

I had purchased White Magic Sr.No.INB[protected] in the month of Aug'08 through your dealer Jain Traders,at Thane.

The dealer had promptly delivered the machine in time & also your person had came for DEMO at that time.

The newly machine had worked properly for few months ( 2/3 months )till this time I was happy that I had choose the good washing machine,but the happiness has turned into a nightmare with in few months.

The machine started to make noise & while taking a spin round stared to shake & making more noise.

Immediately I had complained about the same & your person from service centre visited & made some correction in the machine & assured that every thing is alright.

But with in few days it stared shaking & making noise again.

This time again after making complaint the person had visited the place & the same old story repeated.

Again after few days it started making noise & this time your person had told me that the machine will be replaced & accordingly after few days he had delivered the new machine ( INA[protected]& taken away the old one.

The new machine worked properly for few months but stared giving the trouble as earlier.

This time also your person from the service centre visited my place at least 6 to 7 times to resolve the complaints of the same nature.

Every time he had made some corrections in machine such as changing or fitting belt,fitting some rods etc.which I technically do not understand.

But what I understand is that I had made a WRONG DECISION to purchase the WHIRLPOOL WASHING MACHINE.

Now 2 days back the machine made a new type of sound & immediately the complaint was made.

Your person from service centre had visited & checked the machine & at that time it did not made any noise & told us to call if any problem persists.

Today morning the machine stops completely & immediately complaint was made.

Your person had checked & told us that he will send the other engineer within a day or two as the machine will be opened completely to see & resolve the problem.

I have purchased the washing machine to have the peace of mind, but WHIRLPOOL WASHING MACHINE had given me a lot of mental agony & headache.

Previously I had used VIDEOCON Washing machine for 10 yrs & it never gave any sort of trouble.

I got trapped by the false advertise of the WHIRLPOOL WASHING MACHINE & purchased it.

I hereby request you to look into the matter & see that no other person is trapped by giving wrong/faulty product.

I will be very much thankful to you if you send some one to collect the machine so that I can get a peace of mind.

regards,

Manoj N Mundra
[protected]