[Resolved]  Whirlpool Washing Machine — New machine not working and no customer service

Address:

Pune, Maharashtra

I want to voice my frustration and dissatisfaction at the kind of customer support I’ve being meted out by the Whirlpool support desk. I have a WhiteMagic 650h (Automatic) washing machine which I bought in March-2011 at Pune from Croma Retail Stores (Tata group). For the last 6 weeks, the heating function in the machine is not working and we have lodged complaints with their local Pune customer support system thrice. Over the past few weeks, some service persons have come over and reported multiple issues from PCB to heater to thermostat. Many attempts have been made to rectify but all of the people visiting are completely unskilled, incompetent and totally incapable of any diagnosis and repair. There have been multiple commitments and deadlines for a repair given to me and some of them have even told me that it's beyond repair and the only possible solution for me would be a new replacement machine. About 3 weeks back, i reached out to Whirlpool's Gurgaon care centre and have been interacting with Abhishek Verma and Vikram Singh. They too have been making commitments of resolving my issue, not one commitment has been met. In fact, after these many attempts, the service folks have managed to damage the machine even more and now it's not starting any wash cycle and completely useless. I must have made a 1000 phone calls but to no avail. I don't know how to get this matter to higher levels within their organization and get a resolution for me. As I've been asked, I've even provided them with my purchase receipts etc. but no progress made yet. It's the worst possible equipment and customer experience I've had in my life and would never recommend any Whirlpool appliance to anyone.