[Resolved] Whirlpool — Whirlpool Refrigerator service Issue | |||
I had bought a refrigerator(Model No. Frost Free MM 26ZX 250 Lts) one year before from JAINSON Electronics, Karaikudi, Tamilnadu. I would like to bring to your notice that I've registered a complaint. The main issue is our refrigerator is not working due to some internal circuit board failure. But the problem started right beginning from complaint registration. I had registered a complaint on 28 Feb 2013 & received confirmation SMS from Service Center[Code is 885 for SR number CN[protected]]. Later I ha been waiting for their response almost for 10 days. After many calls they said they never received any complaints before! & so they will log it as new complaint on 10th Mar 2013[Code is 037 for SR number: CN[protected]]. I couldn't expect this kind of service from them. Such a irresponsible replay from their Customer care. Now almost 10 days has gone till no proper answer from their side. Refrigerator is an one of the essential home appliances, so whirlpool should have taken prompt action. Just imagine a home without refrigerator for almost a month! A reasonable approach to this would have been diagnosed the issue & let us know exact time period to solve this issue. Instead of doing this, there is no point of keep telling 'we will solve your issue as soon as possible..'. You are not serious to take any correct action to resolve this issue. I'm really very disappointed from your side. I never & ever recommend whirlpool to any my friends & relatives. Such a pathetic experience. Date Complaint No. 28th Feb 2013 CN[protected] 10th Mar 2013 CN[protected] Will see how its going to end. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
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H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
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WHIRLPOOL HOME APPLIANCES — POOR SERVICE
DEAR SIR,i bought a refrigerator last year, it was not working properly so i complained about it ,in the service they fitted a new compressor and filled R12 refrigerant in it which is not favourable for it as directed by company , thats why i am not satisfied with service.