[Resolved]  Woodland Shoes — Defect in woodland shoes

Fw: Complain about footwear Inbox X


Following is the whole matter & conversation with the company from me, but at last result of my complain remains same.


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from pksharma <[protected]@woodlandworldwide.net>
to [protected]@live.com
cc [protected]@gmail.com,
harkiratsingh <[protected]@woodlandworldwide.com>
date Tue, Aug 18, 2009 at 11:12 AM
subject Fw: Complain about footwear
hide details Aug 18


Rajeev
Call the shoe for refinishing through any shop in Raipur.


-------Original Message-------

From: Harkirat Singh
Date: 16/08/2009 10:05:12 AM
To: [protected]@woodlandworldwide.net
Subject: Fw: Complain about footwear



-------Original Message-------

From: Anand Kumar Sahu Sahu
Date: 15/08/2009 2:05:57 PM
To: [protected]@woodlandworldwide.com
Subject: Complain about footwear

Dear Sir/ Mam


This is to inform you that I am very unsatisfied with the quality of footwear provided by you. Earlier I have learnt a lot of woodland but by using the same I came to know the truth. I have bought a Casual footwear AC[protected] in month of February/March 2009 from new Delhi Cannaught Place. I am from Chhattisgarh State. After wearing the footwear i found the color of one from the pair got changed. It look different from the original one (Khakhi). During my visit at new delhi on August 2009, I informed the same to the store from where i have bought the shoes. They suggested me to clean the shoes with wet surfed cloths. I have done the same but not found any result. So kindly suggest me what to do further. Will you replace this pair or u have facility to correct it. Where should i contact for the real suggestion and for solving the matter. could any outlet located all over india can help me. As i am from chhattisgarh, It is not possible for me to go to the same outlet. Waiting for your response.



Anand



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from Repair Department <[protected]@live.com>
to [protected]@gmail.com
cc pk sir <[protected]@woodlandworldwide.net>,
raipur 2 <[protected]@hotmail.com>,
"raipur.1st." <[protected]@hotmail.com>
date Tue, Aug 18, 2009 at 12:01 PM
subject FW: Complain about footwear
mailed-by live.com
hide details Aug 18
Dear Mr. Anand,

This is to inform you regarding complaint of shoes, kindly visit our store at raipur & hand over shoes at the store for remedial action.


CC/ Dear Manager, Kindly take on priority basis & call to the customer.



Thanks & Regards.



Date: Tue, 18 Aug 2009 11:12:32 +0530
From: [protected]@woodlandworldwide.net
To: [protected]@live.com
CC: [protected]@gmail.com; [protected]@woodlandworldwide.com

Subject: Fw: Complain about footwear



Rajeev
Call the shoe for refinishing through any shop in Raipur.


-------Original Message-------

From: Harkirat Singh
Date: 16/08/2009 10:05:12 AM
To: [protected]@woodlandworldwide.net
Subject: Fw: Complain about footwear



-------Original Message-------

From: Anand Kumar Sahu Sahu
Date: 15/08/2009 2:05:57 PM
To: [protected]@woodlandworldwide.com
Subject: Complain about footwear

Dear Sir/ Mam


This is to inform you that I am very unsatisfied with the quality of footwear provided by you. Earlier I have learnt a lot of woodland but by using the same I came to know the truth. I have bought a Casual footwear AC[protected] in month of February/March 2009 from new Delhi Cannaught Place. I am from Chhattisgarh State. After wearing the footwear i found the color of one from the pair got changed. It look different from the original one (Khakhi). During my visit at new delhi on August 2009, I informed the same to the store from where i have bought the shoes. They suggested me to clean the shoes with wet surfed cloths. I have done the same but not found any result. So kindly suggest me what to do further. Will you replace this pair or u have facility to correct it. Where should i contact for the real suggestion and for solving the matter. could any outlet located all over india can help me. As i am from chhattisgarh, It is not possible for me to go to the same outlet. Waiting for your response.



Anand



Date India’s Teen Diva. Find out if you hit it off with her or are her fiery opposite. Drag n’ drop
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from Anand Kumar Sahu Sahu <[protected]@gmail.com>
to Repair Department <[protected]@live.com>
date Fri, Sep 11, 2009 at 12:22 PM
subject Re: FW: Complain about footwear
mailed-by gmail.com
hide details Sep 11
Dear Sir

As per your suggestion I have left my shoes to M/s. AERO CLUB Woodland Store City Mall Raipur on 26th August 2009 for refurnishing. I have given the copy of Your mail for the reference. Today is 11th of September 2009 and i haven't' received any message from the store. Is this a time taking process for refurnishing the shoes? How could I know about the present status and how more time it will require to solve the complain.


Anand
- Hide quoted text -


On Tue, Aug 18, 2009 at 12:01 PM, Repair Department <[protected]@live.com> wrote:
Dear Mr. Anand,

This is to inform you regarding complaint of shoes, kindly visit our store at raipur & hand over shoes at the store for remedial action.


CC/ Dear Manager, Kindly take on priority basis & call to the customer.



Thanks & Regards.



Date: Tue, 18 Aug 2009 11:12:32 +0530
From: [protected]@woodlandworldwide.net
To: [protected]@live.com
CC: [protected]@gmail.com; [protected]@woodlandworldwide.com

Subject: Fw: Complain about footwear



Rajeev
Call the shoe for refinishing through any shop in Raipur.


-------Original Message-------

From: Harkirat Singh
Date: 16/08/2009 10:05:12 AM
To: [protected]@woodlandworldwide.net
Subject: Fw: Complain about footwear



-------Original Message-------

From: Anand Kumar Sahu Sahu
Date: 15/08/2009 2:05:57 PM
To: [protected]@woodlandworldwide.com
Subject: Complain about footwear

Dear Sir/ Mam


This is to inform you that I am very unsatisfied with the quality of footwear provided by you. Earlier I have learnt a lot of woodland but by using the same I came to know the truth. I have bought a Casual footwear AC[protected] in month of February/March 2009 from new Delhi Cannaught Place. I am from Chhattisgarh State. After wearing the footwear i found the color of one from the pair got changed. It look different from the original one (Khakhi). During my visit at new delhi on August 2009, I informed the same to the store from where i have bought the shoes. They suggested me to clean the shoes with wet surfed cloths. I have done the same but not found any result. So kindly suggest me what to do further. Will you replace this pair or u have facility to correct it. Where should i contact for the real suggestion and for solving the matter. could any outlet located all over india can help me. As i am from chhattisgarh, It is not possible for me to go to the same outlet. Waiting for your response.



Anand



Date India’s Teen Diva. Find out if you hit it off with her or are her fiery opposite. Drag n’ drop

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Forward

Reply


from Anand Kumar Sahu Sahu <[protected]@gmail.com>
to [protected]@woodlandworldwide.net,
[protected]@woodlandworldwide.com,
[protected]@live.com,
[protected]@woodlandworldwide.com
date Tue, Oct 13, 2009 at 12:47 AM
subject Fwd: FW: Complain about footwear
mailed-by gmail.com
hide details Oct 13
- Hide quoted text -
Dear All
This mail is again to inform u about your service and a customer satisfaction. As per ur previous mail i have left my shoes at M/s. AERO CLUB, Woodland Store City Mall Raipur on 26th August 2009 for refurnishing. After about one and half month I got my shoes back refurnished by you. I am very surprised to see your refurnishing policy or method for any such matter. After getting my shoe refurnised, Its color was other than the original one. Your refurnishing method, scratched the shoes from many places. Its color looks like duplicate one when I got the same from store where I had given for refurnishing. I was not taking the shoes but, as per your man at the store told me that color will come to original one after two three wearing, I have taken it. Man at Store told me the truth that day, now shoes are at their original color after two three wearing. In a pair now one is camel and another looks like khaki. Yes the difference now is some less than the previous one, but it may be possible that color gap will be more as the time passes. Is this your refurnishing policy or method? Is this ur policy for ur customer satisfaction? Is this your policy to keep the shoe for one and half month and return back to customer with scracthes? Is this a cutomer fault to buy your brand and your outlet have given me different pair? Is this customer fault that your company or manufacturing unit have paired the shoes with different unique code and ur store has sold the same to me? Who will be responsible for my problem and who has to pay against the problem. I want a quick action and reply for my query and if you could not take any action or can't solve the problem then mail me your postal address i will send the shoe back to ur at my cost and will never look to ur outlet.

Thankyou.


Anand,
Bhilai Nagar Chhattisgarh
[protected]

Answer me
- Hide quoted text -

[protected] Forwarded message[protected]
From: Anand Kumar Sahu Sahu <[protected]@gmail.com>
Date: Sep 11, 2009 12:22 PM
Subject: Re: FW: Complain about footwear
To: Repair Department <[protected]@live.com>

Dear Sir
- Hide quoted text -


As per your suggestion I have left my shoes to M/s. AERO CLUB Woodland Store City Mall Raipur on 26th August 2009 for refurnishing. I have given the copy of Your mail for the reference. Today is 11th of September 2009 and i haven't' received any message from the store. Is this a time taking process for refurnishing the shoes? How could I know about the present status and how more time it will require to solve the complain.




Anand


On Tue, Aug 18, 2009 at 12:01 PM, Repair Department <[protected]@live.com> wrote:
Dear Mr. Anand,

This is to inform you regarding complaint of shoes, kindly visit our store at raipur & hand over shoes at the store for remedial action.


CC/ Dear Manager, Kindly take on priority basis & call to the customer.



Thanks & Regards.



Date: Tue, 18 Aug 2009 11:12:32 +0530
From: [protected]@woodlandworldwide.net
To: [protected]@live.com
CC: [protected]@gmail.com; [protected]@woodlandworldwide.com

Subject: Fw: Complain about footwear



Rajeev
Call the shoe for refinishing through any shop in Raipur.


-------Original Message-------

From: Harkirat Singh
Date: 16/08/2009 10:05:12 AM
To: [protected]@woodlandworldwide.net
Subject: Fw: Complain about footwear



-------Original Message-------

From: Anand Kumar Sahu Sahu
Date: 15/08/2009 2:05:57 PM
To: [protected]@woodlandworldwide.com
Subject: Complain about footwear

Dear Sir/ Mam




This is to inform you that I am very unsatisfied with the quality of footwear provided by you. Earlier I have learnt a lot of woodland but by using the same I came to know the truth. I have bought a Casual footwear AC[protected] in month of February/March 2009 from new Delhi Cannaught Place. I am from Chhattisgarh State. After wearing the footwear i found the color of one from the pair got changed. It look different from the original one (Khakhi). During my visit at new delhi on August 2009, I informed the same to the store from where i have bought the shoes. They suggested me to clean the shoes with wet surfed cloths. I have done the same but not found any result. So kindly suggest me what to do further. Will you replace this pair or u have facility to correct it. Where should i contact for the real suggestion and for solving the matter. could any outlet located all over india can help me. As i am from chhattisgarh, It is not possible for me to go to the same outlet. Waiting for your response.






Anand