[Resolved] Woodland Shoes — Bad quality and service of company
AANIL KUMAR PATIL
My name is “ANILKUMAR PATIL” working with “WELSPUN GROUP” as “MANAGER –PROJECT”.
I had purchased woodland shoes no: 52777 (khaki), from woodland store M/S: vikas enterprise, Gandhidham on 30/9/07.
But, within a week I found that the stitching of one shoe is getting off…and shoe is not in condition to wear any more….for same I had drawn the attention of the shop owner…and he had promised to made it repaired from woodland factory…as he has gave me the guarantee of one year in any case of damage he will repair it free of cost….
After that I went to some my business trip to Delhi, and after returning on 3/2/08 I gave it for repairing……now after 10 days….I made call of inquire to him and he has replied me that” my shoes are not repairable and will not be return….if I need new shoes I have to pay 50% of my shoe value which is about 1100 INR.”
Sir, can you justify this matter? Why my shoes are not repairable though wood land gives the guarantee of one year? Why my shoes are not returnable? Why I have to pay 50% of shoe value?
I am the user of woodland from last 16 years….I had use about 6 pairs of woodland series….but I had never face such problem…this time I caught…but not getting proper response. Can you help me in this matter?
With hope of positive reply.
Complaint marked as Resolved Aug 13, 2020