[Resolved]  Woodland Shoes — Replacement

Address:

West Bengal

I, Mr. Satyabrata Sardar (email id: Satyabrata.[protected]@gmail.com, Mobile ph. No. [protected], employee of Hewlett Placard), am a regular user of Woodlands for couple of years. In fact me and my colleagues and friends – all are using Woodlands, as it is an international brand as well as you maintain the quality on top priority. And we were quite satisfied with your company. But last time, I bought a shoe from the Woodland Store, called Aero Club, Grand Hotel Arcade, 15/7 J.L.N. Road, Kolkata 700013, Franchise – J.BOSECK & Co. on 4th August, 2010 (4.08.2010), Invoice no. 4134, TIN No. [protected]. The ID of my shoe is GC 0321106 Camel 42 footwear. It was quite expensive shoe for me. But few days before, I found that the Scholl of my both pair of shoe were absolutely cracked. I was so shocked. And immediately I went to the above mention outlet. But the executive said that to change the scholl, I have to pay Rs. 450 and the rest amount your company will bear. I am so surprised. You know that it’s an expensive shoe and I did not expect the cracked scholl in seven months from the date of purchase, which was really embarrassing. And now your company asked to pay me another Rs. 450 for repairing. I and my colleagues did not expect this from the brand like Woodlands. I guess it will create a very bad reputation to the people like us. And I hope your company will pay the full amount or replaced my shoe to a new one. You should concern about your reputation. Otherwise we all bound to switch from your brand to other. The salesman gave me the token no. C.F – 121, dated: 10.03.2011. I hope you consider my request and will not charge any amount from me further. I am waiting for your feedback.
On 18th March The woodland showroom informed me that I can get 60% exchange money, But to buy a shoe I have to again put minimum 1000 rs.
Be a big organization it is unexpected from you.
I cannot bare again 1000 rs to buy a new shoe.
I am going to quit from your company.

Please keep my old shoe.I as well as my friend circle/ colleague definitely quit from your company.
Please help me out to come out from this situation. I want 100% exchange. Because Woodland shoe must be lasting minimum 1 year.


Thanks & Regards,
Satyabrata Sardar

Executive - Territory Sales
HP India Sales Pvt. Ltd.
DLF IT Park, 8, Major Arterial Road,
Block- AF, Tower -C, 1st Floor, New Town,
Rajarhat, Kolkata- 700156
@ [protected]