[Resolved]  www.lovenwishes.com — CHEATING OF CUSTOMERS

Hello,
I had sent flowers to India for my parents-in-law for their anniversary. What I was charged for was 10 lillies. What was sent was 5 lilies. When I asked for a refund they said they needed to send someone to check the exact number of flowers delivered since according to them there were 12 -13 flowers delivered. The money would be refunded only after the flower count.
I kept emailing them after that for 3 days with no reply. When I called them today (from US) they told me that extra flowers had been delivered. I asked them why they haven't replied to any of my emails and he gave me some bad exuses. Then he said to me if you block the transaction we will take money from the recepients.
This is how they deal with their customers and their loved ones. This is shameful.
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Aug 14, 2020
Complaint marked as Resolved 
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DON'T BUY ANYTHING FROM : http://www.lovenwishes.com/
WORST SERVICE EVER!

Thank you for screwing up my anniversary! One of the biggest mistake I did was purchasing a bunch of red roses for my girlfriend from http://www.lovenwishes.com/, I was supposed to have a good time with her yesterday and because of your pathetic service everything was ruined. Even though I paid an extra 300INR for delivery and spend 4500 for 100 red roses, all I got in return was disappointment.

Should have ready this complaints before my purchase.
I have been using the http://www.lovenwishes.com for long time now and I am a regular customer. I am extremely satisfied with their services. They are prompt in delivering the orders. I would strongly recommand this website

www.lovenwishes.com — Rotten and Smelling Flowers

I had ordered for flowers to be delivered to my aunt in bhubaneshwar. The delivered flowers were rotten and smelling and caused me great deal of embarrassment.

Please avoid using this company.

Navneet

mobile:[protected]
they offer pathetic of services i have ever suffered in my life. the moment i ordered the stuff, i got an imidiate mail saying i have to pay more for midnight delivery. that was right and i did it then and there only.
as it was a surprise birthday cake for my brother, i called him up to wish and was expecting him cut d cake i have sent across. but i got embarrased when he has not got any. i called these buggers but he nobody answered my phone and after calling them 7 times there phone got switched off all of a sudden.

i never gotso much embarassed in my life. the next morning they delivered an unfresh cake. wow!! that was awesome. go to hell lovenwishes.
No delivery even after 48 hrs
Dear Readers,

This was my Order Number: CART30077786
And this is the product i ordered id: MCAKE007

I am very dissapointed in this sites service, infact it is the worst I have ever encountered. There has been no delivery of the item in 2 days. No one from the customer service has called to inform me about the delay. And when i call their number [protected] its either busy or someone cuts my call.

please dont buy anything from this site!

Natasha
The gift which was supposed to deliver at Mid night has already been delivered, even after paying charges for Mid night delivery
No customer call received or answered
I ordered flowers for a friend, and they lied to me that it had been delivered. I checked with my friend only the next week since I hadn't heard from her, and learned of the deception. I emailed them and was told it wasn't delivered. There was no apology, no remorse, and ironical since their email footer talks about customer satisfaction and feedback being important.

I had to use their web chat with an agent to get a refund since their phone and email was proving non-responsive.

Do not trust lovenwishes.com - they are just an aggregator - and deliver using agents in local cities who have no loyalty and let them down.
they offer pathetic of services i have ever suffered in my life. the moment i ordered and given the delivery date as a 19th August 2013. Today is 21st August time 5.16 PM till now they are not delivered.

I am very disappointing in this sites service, in-fact it is the worst I have ever encountered. There has been no delivery of the items in 2 days. No one from the customer service has called to inform me about the delay. And when i call their number [protected] its either busy or someone cuts my call.

please dont buy anything from this site!

Mouli
First of all, I would like to appreciate the site owners for this initiative and providing this type of service in India. However it is very disappointing when we speak in terms of service they have offered. Site owners could provide quality service, to get more customers.

I have ordered a cake, flower bouquet and a soft toy for my mother's birthday.
Cake is not worth for the price.
Flowers were not fresh and not wrapped properly; I could get these flowers in local shop for less than Rs.50.
Soft toy is very tiny, I ordered Hugging Teddy Pair (Rs.655 as mentioned in the site). What I received is a tiny teddy which had price tag on it saying it is Rs.110. Seriously Guys??? It was really embarrassing. At least they should have removed the price tag.

I am very disappointed with their quality and service. Yet I am glad it reached my mother before end of day.

Viji
I ordered gift from lovenwishes.com to my wife on valentine day, they have mentioned on website that they deliver in bangalore on same day.
After 2 days they did not deliver the gift, when I called number given on website they are not picking.

My order number is Order No.CART37444530.

They are fraud and cheater, they do'nt care about emotions of the people. Please do not trust this websites, they will take your hard earned
money and play with yours emotions. I do'nt know how come they are doing buisiness in India. Right now I am not in India but whenever I come India, I will file complain against them in consumer court.

This cheater website should be banned.
please dont buy anything ...these are fraud ...i ordered flowers and chocolates for valentines day ...they not delivered it till date ...their online chat and helpline is bogus ...so ...jay keeps chatting online and does nothing ...does anyone know how to track their location and where operating from ...they need to be nailed
Disappointed. One of the sweet I ordered (Shrikhand) was SOUR instead of sweet !! Sour taste & sour smell.
Was so embarrassing. I had not seen these reviews before using the website lovenwishes.com.
WORST PART was the customer care fellow stopped answering my call when I complained and when I tried from a different number, he kept silent at the other end, waited to listen my voice and then hung up!! After that when I tried again, he kept running "all our representatives are busy at the moment" voice machine !!
A humble request to the fellow buyers! NEVER BUY ANYTHING FROM LOVENWISHES.COM


Ordered some flowers on 30th August 2014, was not delivered. Called their customer service for at least 20 times to make sure that the product will reach on time. Was disappointed and finally asked for a refund. Its now 11th September and I am still wasting a good part of my life asking for my 4500INR. Even though I didn't receive any product, I received my invoice on time for a product which was never delivered. Please see below.


ORDER SITE URL: Lovenwishes
Order Number: LW120201 Order Received:[protected]
Product ID Description Qty Unit Price
FLOW0011 Red Roses Bouquet 100 Flowers
1 Rs 3500 FEA004

1 Rs 675 16 Pcs Ferrero Rocher Chocolate
Fix Time Delivery Charges : 300
Total Amount : INR (Indian Rupees) 4475

Delivery Date:[protected]
Delivery Time: 6:00pm
Delivery Type: Fix Time Delivery
Occasion: Other
To: xxxxxxx
Message: 100 Days of Love
Sender Name: Sreejith Muralidharan
Instructions: xxxxxxxxxxxxxxxxxxxxxxxxx

Recipients Name: xxxxxxxxxxxxxxxxxxxxxxxxx
Recipients Address: xxxxxxxxxxxxxxxxxxxxxxxxx
Recipients City: xxxxxxxxxxxxxxxxxxxxxxxxx
Recipients State: xxxxxxxxxxxxxxxxxxxxxxxxx
Recipients PIN : xxxxxxxxxxxxxxxxxxxxxxxxx
Recipients PIN : India
Recipients Phone Number: xxxxxxxxxxxxxxxxxxxxxxxxx
Customers Name: (As entered by the Customer)Sreejith Muralidharan
Customers Address: (As entered by the Customer)5 Carisbrooke Road
Customers City: St. Leonards-on-Sea
Customers State: East Sussex
Customers PIN : TN38 0JS
Customers PIN : United Kingdom
Customers Phone Number: xxxxxxxxxxxxxxxxxxxxxxxxx
Customers E-mail ID : xxxxxxxxxxxxxxxxxxxxxxxxx


Below is another chat transcription, which is now part of my daily life. Now all I want is to get my refund back.
Chat started on 10 Sep 2014, 11:16 AM (GMT+0)

(11:16:18) *** Sreejith joined the chat ***
(11:16:22) Support: Hi there, thank you for visiting our site. Let us know if you need any help:)
(11:16:41) Sreejith : hi
(11:16:43) *** Sandy joined the chat ***
(11:16:51) Sandy: Hi, how may I help you today? =)
(11:16:51) Sreejith : can I get status on LW120201
(11:18:06) Sreejith : are you there?
(11:18:15) Sandy: Please hold while I check the information for you.
(11:18:27) Sreejith : ok
(11:19:07) Sandy: this order is cancelled and the money will be refunded back to you
(11:19:10) Sandy: by this week end
(11:19:12) Sandy: than ks
(11:19:24) Sreejith : its been very long
(11:19:38) Sreejith : you guys promised me to get that money back in 2-3 days
(11:20:08) Sandy: yes as we have made the refund from our end and it will be in your account by this Friday
(11:20:09) Sandy: thanks
(11:20:16) Sandy: We do apologize for the inconvenience caused.
(11:20:35) Sreejith : can i get some proof of your refund?
(11:21:22) Sreejith : helloo?
(11:22:02) Sreejith : are you there?
(11:22:22) Sandy: you will get the email within 24 hours from our end
(11:22:24) Sandy: thanks
(11:22:42) Sreejith : okay
(11:22:52) Sreejith : will get back to you after 24 hours
(11:22:57) Sandy: sure
(11:22:58) Sandy: thanks
(11:23:00) Sandy: Thank you for contacting our Chat Support, you can also call us at +91-[protected] & will be more than happy to help you. Alternately you can send E-Mail at [protected]@gmail.com. Have a good day!
(11:23:32) *** Sreejith left the chat ***


As a part of my desperation, I have rasised for a claim on paypal, below is the transcription of the same. Again no response from the seller.


Your Dispute Has Been Escalated to a Claim - Case no.PP[protected]
[protected]@paypal.co.uk Add to contacts 09/09/2014 Keep this message at the top of your inbox
To: xxxxxx
[protected]@paypal.co.uk
Dear Sreejith Muralidharan,

We have received your request to escalate this dispute to a claim. PayPal
may review any communication you've had with the seller in the Resolution
Centre and contact you for additional information.

If we contact you for more information, please respond within the time
frame. If you do not respond within the timeframe, the case may be closed
and decided in the seller's favour.

[protected][protected]
Transaction Details
[protected][protected]


Seller's Name: Navsam Online Retail India Private Limited
Seller's Email: [protected]@navsam.co.in
Seller's Transaction ID: 7H567308J83315441

Transaction Date: 1 Sep 2014
Transaction Amount: -46.52 GBP
Your Transaction ID: 3F917720AH953711U
Case Number: PP[protected]

Buyer's Transaction ID: 3F917720AH953711U


Yours sincerely,
PayPal
Big cheaters...frauds.
Please don't be victims of these kind of cheaters.
I have ordered one cake, bouque and teddy through lovenwishes.I paid the money in advance around Rps.4300.I requested them to deliver the order on 24-sep-2014 midnight.I waited for entire night nobody called me.I was keep on calling on help desk number nobody picked my number.Luckily next day somebody picked my number and said delivery boy could not find the address(which is just bluff) so he was unable to deliver the order and they will deliver that next day.Then on entire 24th I waited even then nobody even bothered to call me.Finally I cancelled my order on 24th night around 8pm.They told they have cancelled the order and they initiated refund and I will get my money within 5 working days.After 1 week I called them back since I did not get any refund amount.Then they again said money will be refunded within 2 working days.This was kept on happening from last 22 days.Now it seems they blocked my number whenever i call them they are not at all picking my call even if they pick after 100 attempts they will ask all the order details finally they will money will be refunded within 2 3 working days.If I shout at them they are disconnecting my call immediately.
I am seriously very much fed up with them.
Please be careful..dont be prey for these cheaters.
This Lovenwishes doesn't deserve any rating.. I think it is a fake site. We must sue them. We must take severe action against them. Earlier I ordered through other sites. But this time I tried this site and I ordered a cake for my sister. It was not delivered. When I called, i was not connected. Nor any executive answered my query on chat. I don't know how to connect them and track my order. This company should be shut down as they are just cheating the customers.


Experience of the worst service ever.
They are cheaters... sue them... dont ever buy anything from them... i never got my gifts delivered... I spent around 1443 INR... whatever I ordered was not delivered... now they sent me another mail telling do you want to order something...
F... of you guys...

Please do not buy anything from this site...
I ordered a birthday cake for my daughter with a couple of special requests and paid the extra charges for the special requests i have made. But to my surprise when the cake was delivered, there were nothing on the cake that i have asked them. When i cled them up and asked they disconnected the phone on my face.
There was no aology, no refund of extra money paid for special requests.
On top of everything i never ate any blackforest which does not have a pastry . It was only icing sugar and nothing to eat.
Its my strong recommendation not to ruin ur occasion by buying from them.
Dear all,
Please do not fall victim to their images. They do not have a kitchen of their own. They takes ur order at a very high price and gets ur order delivered from ur neighbouring baker. I[censored] r getting cakes from ur neighbourhood baker why are u paying them double the amount. These are the bakers who do not know what is what and are incapable of even reading ur instructions.
So please do not spoil ur occassion with LOVENWISHES.
Dear All,

Please dont consider this Lovenwishes website for placing your order. They are not able to deliver the items even post 3 days of the delivery date. They keep saying the false promises with confidence and end of the day they will come with sorry. Never ever go for its services. Pathetic services. Please do not spoil the occasion.
Dear customers,
Kindly avoid this cheaters for your online gift orders. I made an order for cake and flowers on 11.05.18 ( order no LW271479) as a birthday gift for my wife with delivery date 16.05.18. From 12.05.18 I was regularly in contact with them to ensure the supply. They ensured the delivery on 1700 Hrs on 16.05.18. But they didn't supplied the gift and up to 2000 hrs on 16.05.18 they kept me unaware of their in ability to supply the item, playing with my emotions.I made 21 calls to them on that day. When I said I am from police department they gave the number of supplier(another fraud- his no [protected]). First he took my phone and promised the supply and afterwards switched off.When I threatened them about consumer forum they called the supplier and supplier in turn called me to say sorry. He said he will supply the item on 17.05.18, which I disagreed.
So kindly do not order anything from this cheaters please.
I am going to consumer forum to protect my rights. Any body who willing to join me can contact me on no[protected] and [protected]

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