[Resolved]  Yatra — Non refund after cancellation due to non-service by Yatra customer service

Hi,

It all started when i thought of a trip to Oooty. I have been hearing alot about Yatra from Internet and Television. So, i booked my hotel from Yatra . They told me that i will get coupons within 48 hrs but i never received the coupons from them for more than a week. Despite my numerous calls and emails, i never received the coupons. I was expecting that Yatra would call up or atleast email me with coupons or someone should have called up informing me about the same. That never happened. So, i told them to cancel my bookings via email and phone. They never registered that request. Luckily for me, one fine day the request was lodged and i got some refund back.The issue now is that they have deducted Rs 1500/- approx on God Knows what account and refunded Rs 2663/- back .i have asked them on numerous occassions about the same but they never responded back

Through this medium, i would request Yatra to look into this and resolve my case. I understand that this amount might not be huge but the key point here is there needs to be some transparency and there needs to be better system in place in Yatra to avoid further such issues.

Please can you ensure that they take care of this and i get my whole refund.

Email communication

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Re: 'yatra=[protected]' pax called for hotel in ooty
...
From:
atul gupta <[protected]@yahoo.com>
...
View Contact
To: Domestic Hotel Sales <[protected]@yatraonline.com>
Please confirm when the booking amount will be refunded to my account. i have already informed the same by calling you up and expect my amount to be tranferred as soon as possible

Thanks in advance
Atul Gupta
Booking id : YT3748628
From: atul gupta <[protected]@yahoo.com>
To: Domestic Hotel Sales <[protected]@yatraonline.com>
Sent: Fri, 18 December, 2009 2:42:04 PM
Subject: Re: 'yatra=[protected]' pax called for hotel in ooty

hi,

Despite my multiple calls to Yatra,i still havent received my coupons. Now i have decided to get my booking cancelled. Infact i have already booked the hotel on my own and would like to cancel my booking with you

I would appreciate if cancelled booking amount is tranferred to my account as soon as possible. i am seriously very put off with your service and will think twice before booking with yatra again

My booking id is YT3748628

Thanks and Regards
Atul Gupta

From: Domestic Hotel Sales <[protected]@yatraonline.com>
To: atul gupta <[protected]@yahoo.com>
Sent: Mon, 7 December, 2009 5:34:32 PM
Subject: RE:'yatra=[protected]' pax called for hotel in ooty

Dear Customer,

Thank you. We have received your Hotel Booking Request.

A Yatra Customer Services Representative will call you shortly to confirm this booking.

Your Booking Request Reference Number is: 4332585.

Use this Reference Number in all future booking-related communication with us.

If your requirement is urgent, please contact our 24x7 Customer Care Helpline at[protected]From all Networks) or[protected]Toll Free).You can also write to us at [protected]@yatra.com.

We look forward to assisting you.
Sincerely,
Yatra Team

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