[Resolved]  Yatra.com & HDFC Bank Bank — Money debited without any ticket & without any ntimation

Sir,
(1)With the change of system I created Net Cash Card with HDFC BANK (around 9AM) (master card) for Rs.6000/-
With that card I tried to book air tickets for Chandigarh -Pune flights at 3400/- on Yatra.com & Clear trip Clear trip .com.Both these sites repeatedly conveyed in the end that they don't accept such card, use another.And I tried for 5 hours but in vain, neither Yatra.com nor Clear Trip ever confirmed that my ticket has been booked & confirmed and net cash card has been charged to said amount 3379/- .
With Clear Trip no issue, so only writing about Yatra .Then in the end I asked my friend at Chandigarh to book an air ticket from Chandigarh to Pune at 10129.00 (whopping loss of 6750.00).At last I traveled on this flight to Pune.
Till today no message has been ever received (11th August 2009) about booking & debit of Rs.3379/-to my cash card.After that I wrote to Yatra that my booking made in cash is not being reflected in my Yatra online Account and till today that has not been done by them so far.
How Yatra dared to dupe me on two counts 1.Debit my account with Rs 3379.00 but not supplying me any ticket or any message.2.If one ticket was already booked on same flight with same particulars, then how they booked another ?
This way not only they charged me heavily but also caused me mental harassment and putting at stake my reputation ?
(2)Now see high hotheadedness of HDFC BANK & Master Card.
After successive failures (till 11 AM) at airline sites for refusing to entertain net cash card issued by master card I approached customer care of HDFC BANK .
They intimated that their global operations are down due to some problem & the problem might be due to that, I agreed, Bank Operations became normal at 2.39PM on that day but once again their cash card was refused by airline sites (yatra & cleartip).
Then around that time I approached Yatra office Chandigarh to confirm if any ticket has been booked in my name on Chandigarh Pune flights ([protected]) Yatra Executive confirmed that no booking has been available in my name .Then I sought clarification about availability of seats on Chandigarh Pune route, she confirmed their availability around 5500/-, then I asked immediately my friend at Chandigarh to book one ticket who ultimately booked one ticket but at 10129.00 in cash (taken on loan ).As I had to go and I had no alternative.
Then I once again started approaching HDFC customer care and brought everything in their knowledge, They refused to entertain any complaint regarding this till 5th August on which date my complaint was registered and provided with complaint number .This matter was brought to the knowledge of HDFC authorities as well.One of the executive confirmed that in case o[censored]nused card money is automatically credited back into my account within 3 working days as such complaint was registered by them on 5th August 2009.Now when bank is agreeing that it remained unused till 5th August then how is that today they are saying that it was used to the extent of 3379/- (date not given ) ? Why they had been replying to my repeated complaints that (they wrote almost 14 replies )my complaint is being taken up and will be solved within so many days & so on .
But today their version is entirely different ?
I am moving against Yatra, HDFC BANK, MASTER CARD for causing mental anxiety, harassment, hurt to my reputation, misguidance to consumers and monetary loss and poor working .Should I move on ?
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Yatra Online / YatraTrip.in
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    80%
    Complaints
    2577
    Pending
    347
    Resolved
    1923
    Yatra Online / YatraTrip.in Phone
    +91 95 5580 0800 [Customer Support]
    +91 12 4437 5353
    +91 12 4437 5318
    Yatra Online / YatraTrip.in Address
    1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
    View all Yatra Online / YatraTrip.in contact information