[Resolved]  Yatra.com — DISORGANIZED SUPPORT / Fraudulent Charge / Duplicate charge

Mudit - Do any one of you know what is Tadkal booking and how quick we need to be in Tadkal booking.

Did you listen to the call that was handled by the stupid lady. if i wait for 20 minutes and if the booking has failed, what your company would have done. Please tell. will you guys would have given me a special train to go to my native. PLEASE ANSWER.



APART FROM THIS TELL ME ONE THING. SHOULD I BELIEVE COMPUTER OR THE HUMAN. COMPUTER SAYS WAIT 20 MINUTES (Which is mere stupidity for a TADKAL case) and when i called your CUSTOMER SERVICE, she was saying THERE IS NO TICKET Even under PENDING STATE. Should i believe computer or Human. you have human help line to make clarifications for the Computer errors.



DO ME A FAVOUR. I have taken all steps to file a legal case under you guys, so that you will not be able to sell tadkal tickets any more. I just need the recording of the call in which the yatra agent was saying there is no booking pending in the particular order number.



I will never ever recommed you guys, already i made all my frens to use WWW.MAKEMYTRIP.COM, and i have cascaded this mail to all my team members asking not to use Yatra.com and i work for world leading BPO which has branches in lot of countries in the world. www.suth.com



Dont think you guys are intelligent, , I need a compensation back for this wrong information from your agent.



and i am saying onceagaint that I am not here to make any jokes... do you guys think you are too intelligent. i am not doing a normal ticket booking.. it is a tatkal ticket booking. it is something like life or death. i cannot wait for 20 minutes to check the bookings. every minute delay will affect the vacany of seats. when i started i saw 286 tickets in the Sleeper class for the same train. with in this problem 10 minutes of time all 286 has been sold out.



that is the reason i called you guys the same morning (Aug 20), where a lady took the call.

i gave my Email Address, my friends credit card number that i used to book, i gave the yatra reference number, KR2RIC, my first and last name. she took so much time and told there is nothing booked under any of this info.



and hence i went to http://irctc.co.in and booked the ticket with out any error. i thought yours is private one and will not have any issues. but i realize that GOVERNMENT website is the best than any other one. i will never ever accept this.and will not recommend your website to any one. i work in a corporate company with 10000 and i ll ensure i will publish this in the newsletter and will make caution them not to use YATRA.



I have the call details in my phone bill to prove all these things. pick out the recording of the call and listen to the call. i also work as a manager in a BPO. the lady gave an irresponsible answer to me. I WANT MY MONEY BACK. As i know very well about tatkal, i called you guys to verify and the agent misguided me and that was the whole drama.



I NEED MY MONEYBACK. I WILL ENSURE I FILE A COMPLAINT ABOUT YOUR COMPANY REGARDING THIS. i will NOT LEAVe this issue.



GIVE ME MY MONEY BACK. CREDIT THE MONEY BACK TO MY FRENS CARD. I need the compensation money back...

I am very clear on this, the reason is i called you guys to check what has happened and then only i lost faith on your website and moved on to a different website.

so there is nothing wrong with my side.



I have also filled the complaint in

https://www.consumercomplaints.in/complaints/yatra-com-c236714.html

<<< CLICK HERE >>>

I will file complaints in all possible website and the sample is above.




Regards

Rudra Gunaseelan V

Assistant Manager

SGS

Velachery, chennai 42

www.suth.com

They credited the money back. thanks to all who helped me.

Regards
Rudra gunaseelan V