You Telecom — Service Problem, Showing UnUsed MB memory Usage

Thanks for your mail.

After all these many days running out, you finally given this to me. If you would have tell me in the very beginning days I would have considered this in another manner. This is nothing but fooling the customer even there are so many cases even I didn’t used for 10MB also you showed me that 70MB. And there is clear case where I downloaded file of 180MB you showed me 396MB + 125MB+125MB.

You people just made note of my complaints will never looked into seriously. If you would have seriously looked into it , you would have visited at least once into my place and verified the problem where it is.

Anyway thanks for your mail. Up to this time I only suffered with your service, now I will not leave it like this.
After Consumer complaint we both have to face the problem if any on both the ends.


Regards,
Uday Teerdhala
Mobile:+91-[protected]

From: Customer Care [mailto:customercare.[protected]@youtelecom.com]
Sent: Thursday, March 11, 2010 6:23 PM
To: Uday B. Teerdhala
Subject: Re: Relatioship No: 539101

Dear Mr.Uday,

In the said context,This is to inform you that 250 mbs credit given to you as a special consideration as exceptional case ,As already inform to you in our previous mail that we can not give you any more mbs credit.

Thanks & Regards,
Sejal Thakkar
Customer Care Executive
YOU Broadband & Cable India Limited.
----- Original Message -----
From: Uday B. Teerdhala
To: Customer Care
Sent: Thursday, March 11, 2010 1:06 PM
Subject: RE: Relatioship No: 539101

Hello You Telecom,

I am not going to leave this as I paid almost 1500/- and if you fail to resolve this problem.
This I will definitely give a complaint. You are not considering this as a serious problem. I clearly told the customer care that even the virus problem occurred by the person send by you. Even you never send anyone to identify and find out the resolution.

Clearly tell me why you waived 250MB. This is meaningless, on what basis you waived also I don’t know.

I will definitely log a complaint against you-telecom as you people suffered me a lot and fairly doing this favor to me. I told about all the problems given by you in the call several times, this time I am not going to specify anything in the mail more than this. (check the call history how many times I called you and how many times that you replied to me).

Whatever the issue comes to you, you have to face this. This is definite I will definitely going to approach consumer forum.

Thanks for all the support given by you these days. I saw so many times you never be favor to the customer even the problem at your end.

Regards
Uday
Mobile:+91-[protected]

From: Customer Care [mailto:customercare.[protected]@youtelecom.com]
Sent: Thursday, March 11, 2010 12:55 PM
To: Uday B. Teerdhala
Subject: Re: Relatioship No: 539101

Dear Mr.Uday,

In the said context ,This is to inform you that we have check all the details and there is no problem in mbs rating .Mbs are reflecting in record whatever mbs are used for downloading at the time of accessing the net so there is no change of reversal of mbs .

As our concern coordinator has call and inform you that 250mbs are reversed in your account because of some virus problem in your pc and there is no fault from our side but as a special consideration we have reversed 250 mbs as exceptional case ,we can not give you any more mbs credit.
Kindly revert back to us in case of any further clarification.

Thanks & Regards,
Sejal Thakkar
Customer Care Executive
YOU Broadband & Cable India Limited.

----- Original Message -----
From: Uday B. Teerdhala
To: Customer Care
Sent: Thursday, March 11, 2010 11:22 AM
Subject: RE: Relatioship No: 539101

Hi,

Where is the status lies. I have to get this sorted out.
This issues is pending from around 2 months. Next month I have to renew this account.
Depends on your feedback I have to proceed. Normally any issue will not take not even more than 48hrs to respond.

Regards,
Uday Teerdhala
Mobile: +91-[protected]

From: Customer Care [mailto:customercare.[protected]@youtelecom.com]
Sent: Tuesday, March 09, 2010 5:43 PM
To: Uday B. Teerdhala
Cc: CUSTOMERCARE.[protected]@youtelecom.com
Subject: Relatioship No: 539101

Dear Mr.Uday,

We thank you for writing to us and express your concern.

In regards of your request related usage ,We will check all the details and revert back to you on same very soon.
Looking forward to your co-operation in helping us serve you better.
Thanks & Regards,
Sejal Thakkar
Customer Care Executive
YOU Broadband & Cable India Limited.
---- Original Message -----
From: Uday B. Teerdhala
To: customercare.[protected]@youtelecom.com
Cc: uday.[protected]@googlemail.com
Sent: Monday, March 08, 2010 4:05 PM
Subject: Complaint Against Extra MB Usage : Customer Relatioship No: 539101

Hi,

See the excel sheet, and find the difference I expect but it showing that I consumed more memory. Whereas sometimes it is not even used.

Customer Relationship No: 539101 Name: UDAY BHASKER TEERDHALA

I found a difference of 1210.038MB. where as you people waived only 250MB.

I called you people several times and logged complaint. Everyone making a note of complaint and keep on pending, but no one are updating.

Can you look into this. As a customer I am suffering on the same issue from very beginning of the connection

At last I raised a call request on last Friday, but no one called me. I don’t you people are considering seriously the customer problems.

Regards,
Uday Teerdhala,
Mobile: +91-[protected]



MASTEK LTD.
Mastek is in NASSCOM's 'India Top 20' Software Service Exporters List.
In the US, we're called MAJESCOMASTEK

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Opinions expressed in this e-mail are those of the individual and not that of Mastek Limited, unless specifically indicated to that effect. Mastek Limited does not accept any responsibility or liability for it. This e-mail and attachments (if any) transmitted with it are confidential and/or privileged and solely for the use of the intended person or entity to which it is addressed. Any review, re-transmission, dissemination or other use of or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. This e-mail and its attachments have been scanned for the presence of computer viruses. It is the responsibility of the recipient to run the virus check on e-mails and attachments before opening them. If you have received this e-mail in error, kindly delete this e-mail from desktop and server.
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MASTEK LTD.
Mastek is in NASSCOM's 'India Top 20' Software Service Exporters List.
In the US, we're called MAJESCOMASTEK

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~...⇄
Opinions expressed in this e-mail are those of the individual and not that of Mastek Limited, unless specifically indicated to that effect. Mastek Limited does not accept any responsibility or liability for it. This e-mail and attachments (if any) transmitted with it are confidential and/or privileged and solely for the use of the intended person or entity to which it is addressed. Any review, re-transmission, dissemination or other use of or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. This e-mail and its attachments have been scanned for the presence of computer viruses. It is the responsibility of the recipient to run the virus check on e-mails and attachments before opening them. If you have received this e-mail in error, kindly delete this e-mail from desktop and server.
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MASTEK LTD.
Mastek is in NASSCOM's 'India Top 20' Software Service Exporters List.
In the US, we're called MAJESCOMASTEK

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~...⇄
Opinions expressed in this e-mail are those of the individual and not that of Mastek Limited, unless specifically indicated to that effect. Mastek Limited does not accept any responsibility or liability for it. This e-mail and attachments (if any) transmitted with it are confidential and/or privileged and solely for the use of the intended person or entity to which it is addressed. Any review, re-transmission, dissemination or other use of or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. This e-mail and its attachments have been scanned for the presence of computer viruses. It is the responsibility of the recipient to run the virus check on e-mails and attachments before opening them. If you have received this e-mail in error, kindly delete this e-mail from desktop and server.
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