Zero B Complaints & Reviews

Hi There,

I have purchased the water softener one month back and after two weeks its stooped working, after calling many time to zeroB support desk there is no response, even the person
who sale the product is also not visited the site..

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Thanks & Regards,

Devendra More.
Ph [protected]

Effects of hard water are really dangerous for health. We had bore well water supply in our society and it was really very bad experience. I inquired in the society regarding drinking water. Each home had water purifiers of different brands. My Aunt had arranged a demo for Zero B Solar water purifier and it was really helpful to decide. The taste of the bore well water turned so good through the water purifier. As I was there for the demo and that really made a difference since 9 months of continuous use it helped us a lot.

My mother told me not to buy water purifier without scrutinizing. I was really confused but when my neighbor gave us information about the demo which is done before purchase. It really relieved me. I told my family to search Zero b site and check the details and price and whether customer care responds.We were happy about the information we had in hand so booked for an demo. Asked mom to join for the demo and ultimately she finalized the purifier and we got it installed within 3 days. We are using Zero B Eco RO now for more than 2 years and its really good.

Free Demo for a water purifier made me feel at ease. I had to actually hunt for weeks to get the information that I needed. We had to be extra careful regarding drinking water as there are small kids at home. I liked the latest technology of Zero B Eco RO. My family finalized to install it after the free demo. Customer care was good to revert back as and when needed along with the solution. We are using it since 14 months and it is really good.

The product has easy installation factor and as it was very difficult for me to take a holiday so I left it to be completed by my family. Surprisingly when I turned home in the evening it was already installed. As we have a small baby at home so need to be more cautious. This worked better. Since 10 months o[censored]sage but still no complaints.

I had being out to attend a seminar and unaware what my family was facing behind regarding drinking water facility as we had recently bought our new home. It was pleasant place to move in and good for a change as well.One of my relative mentioned to us regarding Zero B and that it eliminates the waste water factor. I got a call from home that drinking water problem was not yet solved. Everyone in the locality had different water purifiers. We planned soon to get it installed, my family hesitated as I was not available but when I called the customer care and fixed the date and time for installation the process was done without any delay. Before I could reach home Zero B Eco RO was installed. Since then 4months passed we have no major issues regarding it.

Worst purifier will not recommend to any one

I have purchased Zero-B around 3 years before, day before yesterday when i same the tank from inside it has become yellow and ants we there all over.
when i complained about it they are not ready to listen.they are saying they will take it back for 500 rupees.

please help
[protected]

water leakage problem

Zero b has water leakage problem and it has filled my kitchen three times in the last three months. I have maintenance plan but they come and do something but it did not solve the problem. Everytime there is a different issue.

i had purchased zero b ro in june 2012. after that no service is done inspite of the fact that i had requested on[protected] on your no.[protected] and again on[protected]. but no action is taken. i hope that my complaint will be attended immediately and in future i will not get any chance of complaint.

contact no. : [protected]

e mail id : [protected]@ymail.com

vipin sareen, amritsar, punjab.

its natural thats how campany is just will be good till collecting money after that they wont even care.

hope action may be taken against company

I HAD PURCHASED a zero b ro in june 2012. after that no service is done inspite of the fact that i had requested your office at no. [protected] on[protected] and[protected], but nothing has happened.till date. i again request you to take immediate action in the matter and there should not be any chance of complaint in future.

vipin sareen

[protected]

ZERO B — FILTER NOT WORKING FROM 3 YEARS

zero b machine is off from 3years .I have also registered complain in zero b offices but no service man come for servicing

Zero B RO Water Purifier — The System not working properly within 2 weeks of purchase

I bought 10 Liter capacity of RO system and installed at home. after 2 weeks the storage got leakage .
i called up and launch complaint and followed up for 30 to 40 time in 2 days, there is no response and the manager never pick the call. very bad service, pls dont go for this system.

ZERO B / water purifier — not working since from 2 days

Water purifier RO type is not working since from 2 days. power supply is not glowing in the product and the actual problem is not known

IONEXCHANGE / WATER PURIFIER — POOR AFTER SALS

WE HAVE THE WATER PURIFIER FROM THIS COMPANY AND THERE IS ARE VERY FREQUENT BREAK DOWNS. ALSO WHEN WE COMPLAIN NO ONE IS BOTHERED.

USING THIS PRODUCT THERE IS A LOT OF WATER THAT IS WASTED.

MY RECENT COMPLAINT NO IS 57136

this is very good company totally disagree this comment
mob. [protected]

Their sales team is very active and follow up with people for installing the RO machines but once the machine is installed they did not listen and do not come /depute their personnel for servicing even after repeatedly calling them up on phone. I do not know whether ION Exchange does have any 24 hrs customer complaint service for registering complaint regarding domestic RO water purifiers servicing. One Mr.R.B.Singh, Asst Mgr Sales and Mr.Amal Jha (from Mayapuri office) installed Pristine RO water purifier at my residence for 5 days trials prior to my order on 31st May'09 and they ensured that we would get it cleaned or serviced after every one month or two months. But till date only false promises were made by them about the servicing being done in a day or two. I was using Acquaguard for the last 9 years but they have very good system of servicing.

Everybody should take note about their service, it is advisable to go for Kent or Acquaguard.

I have zero b 25 lts at home and had such a tough time to get it serviced.I had to call them 50 times for servicing.I even called some seniore guys but of no helpThen for my second service they again didn't turn up so I ended up changing to kent where I'm very happy with service atleast.

Zero B — not working

zero b is not working properly and customer care were also not working every it shows the same problem .the service is really very poor.. pls do it fast as soon as possible

I have zero b in my home and it has very poor service. i had call them atleast 50 times for servicing but the phone were engaged . 2months ago they came and ensure toa change d machines but no one came they poor or damage machine in it..

not working..

All Zero B wants to do is sell their AMC and then vanish. They are the most inefficient bunch of people that I have seen and so is their help line no.

Is there any action that can be taken against these guys?

sir,
this is to inform you that i have purchased a Branded RO (ZERO B ) in the month of June 2010
i have been told lot of About the company (We are this, We are that), You will get the Sevices on time,
But Very Sadly to inform You that, as I have been told, I have not even got Peanut of the services as promised

Dealer is ION EXCHANGE INDIA LTD

after Selling of the unit no one has come into contact till today(Dated- 10/01/2011)
very Urgently I need a service of my the same unit
as per ur dealers contract (second sevice will be due in the month of Feb 2011), but the fact is first service is also not been done,
May I Request you can you take Immediate action on the same

Regards,

Manoj Tiwari
[protected]
email - [protected]@yahoo.com

we have been using zero b prestine water purifier since last five years.after sales services are very vrey poor that service executive does not pay any attention to our emergency calls.recently we have faced with problem of non purification/non flow of water in purifier tank thereby creation of extreme emergency & no response from service executive shri arvind sakalle at indore.please look in to the matter otherwise we have to switch over to other brands.
Regards,
P.Gupta
[protected]
email- [protected]@yahoo.com

REALLY VERY GOOD SERVICE FROM ZERO B, WE ARE USING FROM LAST 9 YRS

I bought a Zero B, in Oct 2011. The service is ver poor. For the house hold products the complaints registration department says they, the service mechanics don't work on Sunday! Now I wish to warn who ever buy this to switch to other companies that offer services on Sundays too.
Complaint made on 22nd Morning. Now it is 19.20 Hrs on 24th 2012. Number dialed [protected]

Ramachandran
[protected]
[protected]

ZERO-B, water purifiers,
Gentlemen and women, please do not buy the above said product for domestic use. It is absolutely useless product and the company never gives an Invoice if you buy one. Sales Tax authorities, please take note of this comment, the company is not giving an Invoice for a purchase, despite several reminders. Also, every month we have to call a technician for some sort of repairs, and the compliant cell for this company is in Mumbai, +[protected]. After registering the complaint within 48 hrs a technician will be deputed. So you will have spend 2 days without water or buy a different type of water until a techie comes and sets it right. Be ware of such products, customers, never ever buy a product of this company for your home or industry,
Only one company where a complaints registering is centralized in Mumbai.
Any clarifications please get in touch with me.
RaoRamesh P J, Chennai. 20.
+[protected].

Purchasing of ZERO B Surakshsa water purifier is the biggest mistake.
Most poor service, Filter Riffle ( candle) is not available at any shop.
i am continuous calling to their office at pune from last one year but not getting solution.
Pankaj.

Poor service . Despite the AMC whenever we call we are told to call some other number and this continues till you get tired of calling.

Please don't buy their products.

Lesson learnt.

Mohan Lal Raina
gurgaon

Poor service . Though we have taken an AMC, when we called we were given ten different numbers and told to talk to them and then no results.
Taking consumers for a ride.

Keep it up till the company goes for a ride.

Mohan Lal Raina
Gurgaon

I buy Zero b purifier in 2008 and works good giving good quality of water . But when i took AMC i do blunder mistake service was good but the product they replace during that period was of local brand . when i talked at jaipur office they said due to unavailability we send the local one . this is a group in which top to bottom all were involved . pls be ALERT in such type HAVE FULL PAPERS

MANEESH SETHI BHILWARA [protected]

zero b purefier is leakage is there and no body is taking care of same we have call to company person but no action is taken, kindly take care of same

Poor after-sales support- ZERO B Pristine
I lodged my complaint for re-installation and servicing on 28/09/13. However, even after one month technician has not come to my place. This is the situation after repeated call to their main complaint department (Mumbai). After my third call, they also provided a local number (Delhi) of Mr Mahesh Goswami. I also called him twice. But situation is still the same.

My complaint number: 568908
Date: 28/09/2013
Place: New Delhi

Poor after-sales support- ZERO B Pristine
I lodged my complaint for re-installation and servicing on 28/09/13. However, even after one month technician has not come to my place. This is the situation after repeated call to their main complaint department (Mumbai). After my third call, they also provided a local number (Delhi) of Mr Mahesh Goswami. I also called him twice. But situation is still the same.

My complaint number: 568908
Date: 28/09/2013
Place: New Delhi

WORST CUSTOMER SERVICE EVER!! DO NOT MAKE THE MISTAKE OF BUYING A ZERO B
This is an Ion Exchange (Zero B) water purifier. I have been paying for
the annual maintenance since 3 yrs. They are supposed to maintain it 3
to 4 times a year but they turn up only when the maintenance is up to
collect money for the next year. I had a problem with it in December.
The complaint number was 587381. After repeated phone calls they turned
up after a month and just told me that the tank has to be replaced. Then
they have not bothered till now. The new problem now is that the drain
pipe is continuously leaking. New complaint number is 607793 given on
01/04/14 which was supposed to be resolved in 48 hrs. No one has
bothered to tackle this issue and i am afraid this is also going the
same way . I will make sure to create as much awareness among new buyers to think twice before buying this product...

I have Zero B Sapphire water purifier bought in 2011. In Jan-2014 I have signed AMC for the same.
On 7-Jun service engineer proactively visited for the maintenance and ended up making the water purifier non functional.
Instead of repairing the same I was told to call the service desk and lodge a complaint.
I lodged the complaint immediately around 12 noon ([protected]).
Next day 8-Jun being Sunday nobody turned up to fix the problem.
9-Jun I had to call back service desk in the afternoon to check the status. I was given number of Mr Manoj Yadav for escalation.
Mr. Manoj Yadav assured that someone will visit today itself i.e. 9-Jun.
Nobody came to attend this complaint till 10-Jun. Now Mr Manoj Yadav is not picking the phone.

For last 4 days I have to buy water from shops.

If nobody turns up today, then I've already prepared a consumer complaint notice for Ion Exchange.

Hoping to get justice from Consumer court.

Regards
Ajit Mahadeshwar

one of the worst companies. No after sale service. No person to attend the complaint. I would suggest to go for other products like kent etc. where better service is given to customers.

Very poor service, they say 3 free services for first year but none turns up. They must penalized for not adhering their sake norms. Don't know how to take it up to consumer forum

My name is Lakhmi Chand. I am residing at D-582, Nangloi, Phase-II, Delhi-110 041. My landline No. is[protected]. My Mobile No. is [protected]. I have Zero B Product named as Prestine which is under AMC. My gievances are "The system is not working and we are unable to get potable water which is our necessity for survival and I had already paid for it". It is requested to get the water supply restored at the earliest.
Regards.
Lakhmi Chand
D-582, Nangloi, Phase-II,
Delhi-110 041.
[protected]