[Resolved]  Zero B — Pristine RO water purifier

WORST CUSTOMER SERVICE EVER!! DO NOT MAKE THE MISTAKE OF BUYING A ZERO B
This is an Ion Exchange (Zero B) water purifier. I have been paying for
the annual maintenance since 3 yrs. They are supposed to maintain it 3
to 4 times a year but they turn up only when the maintenance is up to
collect money for the next year. I had a problem with it in December.
The complaint number was 587381. After repeated phone calls they turned
up after a month and just told me that the tank has to be replaced. Then
they have not bothered till now. The new problem now is that the drain
pipe is continuously leaking. New complaint number is 607793 given on
01/04/14 which was supposed to be resolved in 48 hrs. No one has
bothered to tackle this issue and i am afraid this is also going the
same way . I will make sure to create as much awareness among new buyers to think twice before buying this product...

Zero B RO Water Purifier — The System not working properly within 2 weeks of purchase

I bought 10 Liter capacity of RO system and installed at home. after 2 weeks the storage got leakage .
i called up and launch complaint and followed up for 30 to 40 time in 2 days, there is no response and the manager never pick the call. very bad service, pls dont go for this system.

ZERO B / water purifier — not working since from 2 days

Water purifier RO type is not working since from 2 days. power supply is not glowing in the product and the actual problem is not known

IONEXCHANGE / WATER PURIFIER — POOR AFTER SALS

WE HAVE THE WATER PURIFIER FROM THIS COMPANY AND THERE IS ARE VERY FREQUENT BREAK DOWNS. ALSO WHEN WE COMPLAIN NO ONE IS BOTHERED.

USING THIS PRODUCT THERE IS A LOT OF WATER THAT IS WASTED.

MY RECENT COMPLAINT NO IS 57136

this is very good company totally disagree this comment
mob. [protected]

Their sales team is very active and follow up with people for installing the RO machines but once the machine is installed they did not listen and do not come /depute their personnel for servicing even after repeatedly calling them up on phone. I do not know whether ION Exchange does have any 24 hrs customer complaint service for registering complaint regarding domestic RO water purifiers servicing. One Mr.R.B.Singh, Asst Mgr Sales and Mr.Amal Jha (from Mayapuri office) installed Pristine RO water purifier at my residence for 5 days trials prior to my order on 31st May'09 and they ensured that we would get it cleaned or serviced after every one month or two months. But till date only false promises were made by them about the servicing being done in a day or two. I was using Acquaguard for the last 9 years but they have very good system of servicing.

Everybody should take note about their service, it is advisable to go for Kent or Acquaguard.

I have zero b 25 lts at home and had such a tough time to get it serviced.I had to call them 50 times for servicing.I even called some seniore guys but of no helpThen for my second service they again didn't turn up so I ended up changing to kent where I'm very happy with service atleast.

Zero B — not working

zero b is not working properly and customer care were also not working every it shows the same problem .the service is really very poor.. pls do it fast as soon as possible

I have zero b in my home and it has very poor service. i had call them atleast 50 times for servicing but the phone were engaged . 2months ago they came and ensure toa change d machines but no one came they poor or damage machine in it..

not working..

All Zero B wants to do is sell their AMC and then vanish. They are the most inefficient bunch of people that I have seen and so is their help line no.

Is there any action that can be taken against these guys?

sir,
this is to inform you that i have purchased a Branded RO (ZERO B ) in the month of June 2010
i have been told lot of About the company (We are this, We are that), You will get the Sevices on time,
But Very Sadly to inform You that, as I have been told, I have not even got Peanut of the services as promised

Dealer is ION EXCHANGE INDIA LTD

after Selling of the unit no one has come into contact till today(Dated- 10/01/2011)
very Urgently I need a service of my the same unit
as per ur dealers contract (second sevice will be due in the month of Feb 2011), but the fact is first service is also not been done,
May I Request you can you take Immediate action on the same

Regards,

Manoj Tiwari
[protected]
email - [protected]@yahoo.com

we have been using zero b prestine water purifier since last five years.after sales services are very vrey poor that service executive does not pay any attention to our emergency calls.recently we have faced with problem of non purification/non flow of water in purifier tank thereby creation of extreme emergency & no response from service executive shri arvind sakalle at indore.please look in to the matter otherwise we have to switch over to other brands.
Regards,
P.Gupta
[protected]
email- [protected]@yahoo.com

REALLY VERY GOOD SERVICE FROM ZERO B, WE ARE USING FROM LAST 9 YRS

I bought a Zero B, in Oct 2011. The service is ver poor. For the house hold products the complaints registration department says they, the service mechanics don't work on Sunday! Now I wish to warn who ever buy this to switch to other companies that offer services on Sundays too.
Complaint made on 22nd Morning. Now it is 19.20 Hrs on 24th 2012. Number dialed [protected]

Ramachandran
[protected]
[protected]

ZERO-B, water purifiers,
Gentlemen and women, please do not buy the above said product for domestic use. It is absolutely useless product and the company never gives an Invoice if you buy one. Sales Tax authorities, please take note of this comment, the company is not giving an Invoice for a purchase, despite several reminders. Also, every month we have to call a technician for some sort of repairs, and the compliant cell for this company is in Mumbai, +[protected]. After registering the complaint within 48 hrs a technician will be deputed. So you will have spend 2 days without water or buy a different type of water until a techie comes and sets it right. Be ware of such products, customers, never ever buy a product of this company for your home or industry,
Only one company where a complaints registering is centralized in Mumbai.
Any clarifications please get in touch with me.
RaoRamesh P J, Chennai. 20.
+[protected].

Purchasing of ZERO B Surakshsa water purifier is the biggest mistake.
Most poor service, Filter Riffle ( candle) is not available at any shop.
i am continuous calling to their office at pune from last one year but not getting solution.
Pankaj.

Poor service . Despite the AMC whenever we call we are told to call some other number and this continues till you get tired of calling.

Please don't buy their products.

Lesson learnt.

Mohan Lal Raina
gurgaon

Poor service . Though we have taken an AMC, when we called we were given ten different numbers and told to talk to them and then no results.
Taking consumers for a ride.

Keep it up till the company goes for a ride.

Mohan Lal Raina
Gurgaon

I buy Zero b purifier in 2008 and works good giving good quality of water . But when i took AMC i do blunder mistake service was good but the product they replace during that period was of local brand . when i talked at jaipur office they said due to unavailability we send the local one . this is a group in which top to bottom all were involved . pls be ALERT in such type HAVE FULL PAPERS

MANEESH SETHI BHILWARA [protected]

zero b purefier is leakage is there and no body is taking care of same we have call to company person but no action is taken, kindly take care of same