Comments
Poor after-sales support- ZERO B Pristine
I lodged my complaint for re-installation and servicing on 28/09/13. However, even after one month technician has not come to my place. This is the situation after repeated call to their main complaint department (Mumbai). After my third call, they also provided a local number (Delhi) of Mr Mahesh Goswami. I also called him twice. But situation is still the same.
My complaint number: 568908
Date: 28/09/2013
Place: New Delhi
I lodged my complaint for re-installation and servicing on 28/09/13. However, even after one month technician has not come to my place. This is the situation after repeated call to their main complaint department (Mumbai). After my third call, they also provided a local number (Delhi) of Mr Mahesh Goswami. I also called him twice. But situation is still the same.
My complaint number: 568908
Date: 28/09/2013
Place: New Delhi
WORST CUSTOMER SERVICE EVER!! DO NOT MAKE THE MISTAKE OF BUYING A ZERO B
This is an Ion Exchange (Zero B) water purifier. I have been paying for
the annual maintenance since 3 yrs. They are supposed to maintain it 3
to 4 times a year but they turn up only when the maintenance is up to
collect money for the next year. I had a problem with it in December.
The complaint number was 587381. After repeated phone calls they turned
up after a month and just told me that the tank has to be replaced. Then
they have not bothered till now. The new problem now is that the drain
pipe is continuously leaking. New complaint number is 607793 given on
01/04/14 which was supposed to be resolved in 48 hrs. No one has
bothered to tackle this issue and i am afraid this is also going the
same way . I will make sure to create as much awareness among new buyers to think twice before buying this product...
This is an Ion Exchange (Zero B) water purifier. I have been paying for
the annual maintenance since 3 yrs. They are supposed to maintain it 3
to 4 times a year but they turn up only when the maintenance is up to
collect money for the next year. I had a problem with it in December.
The complaint number was 587381. After repeated phone calls they turned
up after a month and just told me that the tank has to be replaced. Then
they have not bothered till now. The new problem now is that the drain
pipe is continuously leaking. New complaint number is 607793 given on
01/04/14 which was supposed to be resolved in 48 hrs. No one has
bothered to tackle this issue and i am afraid this is also going the
same way . I will make sure to create as much awareness among new buyers to think twice before buying this product...
I have Zero B Sapphire water purifier bought in 2011. In Jan-2014 I have signed AMC for the same.
On 7-Jun service engineer proactively visited for the maintenance and ended up making the water purifier non functional.
Instead of repairing the same I was told to call the service desk and lodge a complaint.
I lodged the complaint immediately around 12 noon ([protected]).
Next day 8-Jun being Sunday nobody turned up to fix the problem.
9-Jun I had to call back service desk in the afternoon to check the status. I was given number of Mr Manoj Yadav for escalation.
Mr. Manoj Yadav assured that someone will visit today itself i.e. 9-Jun.
Nobody came to attend this complaint till 10-Jun. Now Mr Manoj Yadav is not picking the phone.
For last 4 days I have to buy water from shops.
If nobody turns up today, then I've already prepared a consumer complaint notice for Ion Exchange.
Hoping to get justice from Consumer court.
Regards
Ajit Mahadeshwar
On 7-Jun service engineer proactively visited for the maintenance and ended up making the water purifier non functional.
Instead of repairing the same I was told to call the service desk and lodge a complaint.
I lodged the complaint immediately around 12 noon ([protected]).
Next day 8-Jun being Sunday nobody turned up to fix the problem.
9-Jun I had to call back service desk in the afternoon to check the status. I was given number of Mr Manoj Yadav for escalation.
Mr. Manoj Yadav assured that someone will visit today itself i.e. 9-Jun.
Nobody came to attend this complaint till 10-Jun. Now Mr Manoj Yadav is not picking the phone.
For last 4 days I have to buy water from shops.
If nobody turns up today, then I've already prepared a consumer complaint notice for Ion Exchange.
Hoping to get justice from Consumer court.
Regards
Ajit Mahadeshwar
Very poor service, they say 3 free services for first year but none turns up. They must penalized for not adhering their sake norms. Don't know how to take it up to consumer forum
I lodged my complaint for re-installation and servicing on 28/09/13. However, even after one month technician has not come to my place. This is the situation after repeated call to their main complaint department (Mumbai). After my third call, they also provided a local number (Delhi) of Mr Mahesh Goswami. I also called him twice. But situation is still the same.
My complaint number: 568908
Date: 28/09/2013
Place: New Delhi