[Resolved]  Belkin India — Replacement of Router

Address:

Mumbai City, Maharashtra

-------Original Message------- From: [protected]@gmail.com Date: 13-Oct-13 11:08:47 PM To: TechTeam India; TechSupportIndia; S Sudarsanan; Leah.[protected]@belkin.com; [protected]@belkin.com Cc: Fraancis D'costa; Charanjeet Singh Subject: RE: Belkin Replacement REMINDER no. 1 Sudarsanan, Leah, Francis, Charanjeet or any one else with the little amount of customer satisfaction training, please have the decency to reply to my email below. -------Original Message------- From: [protected]@gmail.com Date: 03-Oct-13 7:17:54 PM To: TechTeam India; TechSupportIndia; S Sudarsanan; Leah.[protected]@belkin.com; [protected]@belkin.com Cc: Fraancis D'costa; Charanjeet Singh Subject: RE: Belkin Replacement Hi Sudarsanan, How much longer will it take?? I am very inconvenienced because I do not have the router with me - what am I supposed to do without it??? You should have an immediate replacement policy if you want to build loyalty amongst your customers. I see plenty of Belkin routers at Croma and other shops at Lamington road and online at Flipkart etc too - so I cannot understand why there is so much delay from your side in replacing my faulty modem??? You really need to improve your after sales service. It is very poor show from a company of your stature. Please arrange to replace my router ASAP and keep what little confidence I have in your company. A very disgusted customer, Aref Khan Mumbai - INDIA -------Original Message------- From: S Sudarsanan Date: 03-Oct-13 6:59:43 PM To: Aref Khan; TechTeam India; TechSupportIndia Cc: Fraancis D'costa; Charanjeet Singh Subject: RE: Belkin Replacement Hi Good Evening For this we are yet to receive the stock ordered the same once we receive it will send the same Regards S.Sudarsanan From: Aref Khan [mailto:[protected]@gmail.com] Sent: Thursday, October 03, 2013 3:09 PM To: TechTeam India; TechSupportIndia Subject: Re: Belkin Replacement Hello, Please note that an RMA no. BKNSIV[protected] was issued by you on 12Sep13. I have even handed over the faulty Belkin router to Accel in Tardeo on 12Sep13. However, till now I have received no replacement for my faulty router. When I phone Belkin Support - they tell me to call Accel and after great difficulty of gettignthru to Accel - they tell me that Belkin has not responded to to please talk to Belkin. The bottom line is I am not getting any info or more importantly - the replacement for my router. I am being shunted from one office to another with no one wanting to take any responsibility. PLEASE ADVISE WHEN I WILL BE GETTING THE REPLACEMENT FOR MY FAULTY BELKIN ROUTER??? It has been over 3 weeks now and noting seems to be happening. Very poor after sales service...which is not expected froma multi-national company. Please look into the matter on an urgent basis and revert asap. Your staff - Suchitra at your call centre was useless and so was the staff - Mr. Parab at the Accel office in Tardeo. HOW LONG DO YOU EXPECT ME TO BE WITHOUT A WIRELESS ROUTER ??? AM I EXPECTED TO BUY A NEW ROUTER DUE TO YOUR NEGLEGENCY AND COMPLACENT ATTITUDE???? Accel Tardeo Job no. : BKNTRD[protected]DW Awaiting your urgent reply and immediate solution to my problem. Regards, Aref Khan Mobile no. +91 [protected] On Thu, Sep 12, 2013 at 2:44 PM, TechTeam India <[protected]@belkin.com> wrote: Dear Belkin Customer, We have authorized an RMA (Return Merchandise Authorization) for your product (F7D4301v1) with Serial number (121103G4110751) To complete the process, please visit our RMA Exchange Center with the following details: a. The faulty unit b. Proof of Purchase c. RMA Number: BKNSIV[protected] d. Copy of this email The product replacement center's details are as follows: ACCEL CARE CENTER NO:26, VASANT INDUSTRIAL ESTATE, P.O BOX-18062 NEAR SAKINAKA POST OFFICE, SAKI VIHAR ROAD, ANDHER MUMBAI 400072 MAHARASHTRA Contact Name: Mr.OLWIN LOBO Contact Number:[protected] &[protected] Please let us know if you any further assistance. Regards, Belkin Support Team ______________________________________________________________________ Confidential This e-mail and any files transmitted with it are the property of Belkin International, Inc. and/or its affiliates, are confidential, and are intended solely for the use of the individual or entity to whom this e-mail is addressed. If you are not one of the named recipients or otherwise have reason to believe that you have received this e-mail in error, please notify the sender and delete this message immediately from your computer. Any other use, retention, dissemination, forwarding, printing or copying of this e-mail is strictly prohibited. Pour la version française: http://www.belkin.com/email-notice/French.html Für die deutsche Übersetzung: http://www.belkin.com/email-notice/German.html ______________________________________________________________________