[Resolved]  Dell India - Devraj Computers (P) Ltd. — Refund issues when part is not available

I wanted to buy Dell Ultrasharp Monitor in 24" series and so I contacted Dell India on their Toll Free number (Sales: Call[protected]; the operator on the other end had transferred my call to a sales executive/Technical Support Expert from Devraj Computers (P) Ltd.

HE emailed me a list of available models and the cost; I choose Dell Ultrasharp "U2410" model having COST Rs.34000/-; I asked for a discount and finally got Rs.1000/- off; on the same day i.e. Mar 12, 2013, I sent them payment via Online Fund Transfer.

First two-three days, got no updates on the quotation and/or order confirmation from them, so I contacted the sales guy thrice on his mobile and also sent email. He was on leave for two days and couldn't update me about the order.

On Mar 17, 2013, again I called him up and asked for the order status; he said "I am so sorry, THE PART IS NOT AVAILABLE" and asked me to wait for two weeks or to choose from the list of other available models. I didn't find any of the given options suitable for me, so I asked for the refund.

He said the refund process will take two to three weeks (though one week had already gone since I made the payment and the nonavailability of part was not my issue) !! after a long discussion, he transferred the call to a customer care officer who again come up with the same options and insisted me to wait till the part is available... after a long argument, he said, "at the most he can process the refund in 5 days"; but it never happened. On Mar 19, 2013, I again contacted sales guy if the refund process is initiated, this time he said the refund will take two weeks and it was never initiated at their end.

In short, Devraj Computers (P) Ltd. and Dell India are using my money since 8 days and planning to use it for further two weeks!

At last, I submitted my complaint to Dell.co.in via contact forms and finally on Mar 20, 2013, another person (Mr. Karthik i think) called me and said the refund will be processed in a week or so.

All Dell fans and fellas; please be alert of Dell India and Devraj Computers (P) Ltd. - never send payments until you get the quotation and the confirmation that the part is available (get the confirmation for the delivery schedule); otherwise, you will have to surrender your money to them for their use for several weeks or forever if you do not get a hold on them!

Be alert, be aware, be safe!

Thanks.