[Resolved]  Poorvika Mobile — Fake product stopped working

Address:

Chennai, Tamil Nadu

Date:16/1/13

This is regarding a complaint against Poorvika Mobiles located at DR Besant Road, Royapettah,

Last month on 16th december 2012, I purchased a Samsung charger(Model No: ETAOU10EBE) for Rs.400. I was told by the sales person that it was the orginal product.
Exactly a month and the charger stopped working. While checking thoroughly I learnt it was a fake charger with a cheap quality wire which split on both sides and it was very subtle. Upon returning to Poorvika for replacement, I was harassed by the sales men and was they refused to replace the charger. Rather they claim i have done a physical damage to a less than a month old charger. Poorvika Mobiles are ignoring the fact that there was a 6 months warranty on the product and they sold me a fake product. Sir, I request to kindly get me a justice on the same. They dont have the basic ethics to talk to a customer. Thank you.

P.S; I have attached a Bill slip and and Product image.It is to be noted that their franchaise name is registered under "SRI SUDARSON MARKETING"