[Resolved]  Confirmtkt — cancellation refund request: I chose boarding city: chikhli (gujarat) and I got confirmation of onboarding chikhli (maharashtra)

Address:	411028
Website:	bus.confirmtkt.com

Hey,

I booked a bus tickets on https://bus.confirmtkt.com website dated on 26th Aug.
Just to better understand FYI. There are two cities/ town name as Chikhli. One is in Gujarat and one is in Maharashtra.

Very carefully I chose Chikhli Gujarat and there was only one boarding place so I chose that keeping mind it must be somewhere in Chikhli Gujarat.
I made the payment and I got the confirmation. It was showing onboarding Chikhli Maharashtra.

It was not my fault. its an application glitch. I had to book another ticket so I cancelled it. They deduct Rs. 900 (60% of Rs.1455)for cancallation charge.

I tried conveying the same application glitch message to them multiple times but didnt get the resolution. They are denying and saying it was my fault. I chose wrong. I have recorded the video of same scenario. I hope here is the option to attach the same.

Can you please look into the issue? Why customer bare of their faulty system.