Country Club India — False and Fake promises for making people take Memberships

Address:

Hyderabad, Andhra Pradesh, 500016

Me and wife were asked to come to country club and were asked to come together on 22-Mar-2017 at 11:30 AM to Country Club, KOOL building in Hyderabad Begumpet and when we went there Mr Vamshi Krishna the manager over there introduced to a girl by Name Pooja and said she will tell us about the program, she asked about our jobs and vacations we had gone recently and after that she said about the plan orally as below
1. That the membership will provide free vacation in any of their properties in India and Abroad.
2. That the members kids will be eligible to come to free summer camps with transportation also being available. – Which is total lie as explained in further paragraphs
3. Also she said that my wife can also learn some courses which are free for her to over the weekend. – Another Lie
4. They said that the membership is limited and only for some people and not for many. Free membership in talwalkars
5. No AMC need to be paid for first 5 years, But the document never says this and it says we have to pay the AMC and there will 15% hike every three years, they also said that if we do not use the facility we can pay only Rs 6000, which again was another lie and not there in the document.
We said we wanted to call someone who was a member and take feedback, they said it is not ok to call anyone and later she asked Mr Vamshi Krishna to come and explain about the finances. Mr Vamsi said that the cost of the plan will be Rs 50, 000 for 5 years and also for 30 Years it will be INR 2, 10, 000 and also there will be a plot for us available near Sagar which will be developed into gated community for which he said it will be 1, 40, 000 . He asked me if I can pay now, we said we want to think and come back, but he said that the offer was only valid for today and decision has to be taken now.
Mr Vamshi Krishna also asked one more manager Mr Ravi Kumar and another guy to help in getting the documents ready and all of them really hurried us, we said we wanted to take a look at the facility before committing but they diverted us all the time and made us commit saying that we need to close the documents as early as possible for the benefits to kick in, they also said that they will be talking to ICICI bank and will be getting a EMI plan for 36 Months with 0% interest which was not done till date.
So they have charged my bank credit card twice once for INR 2, 10, 000 and next for 1, 40, 000 . Also they asked me to send Rs 3000 for the documentation charges which I had sent through Paytm on same day to Mr Vishnu Mallineni of Country Club, as he was also one of the people who assisted Mr Ravi kumar in getting the documents ready.
So me and my wife in very good faith trusted what they had said and then they brought the documents and did not give time for us to go over them and made us sign two sets of documents
I. One set was for the vacation which I had attached in this email
II. Second one was for the plot at Sagar sundervan at sagar high way.
They have given us the first set of document and not the second set and said that will be with the till registration which will be another INR 60, 000.
So they sweet talked us and made us all false promises orally without letting us go over the document and revalidate what they were saying is true or false.
After we left I had to drop my wife at her office for a meeting and after that I immediately called few of my friends who had taken the membership and they said that all that was told was false.
So I immediately called Mr Vamshi Krishna on the same and asked for cancellation, which was there in document as per clause 15 clearly that if we want to cancel we can do so, Mr Vamshi said he will talk to customer care and ensure that it will be done and I need not send any email and he had sent an email later that day from his country club email that they can downgrade my plan to 5 years and at least try the service and if I like I can upgrade later, as he said he will ensure that I get better service . I trusted Mr Vamshi and said fine and as it was RS 50, 000, I said we can try as I was interested for the Kinds Summer camp which as per their oral explanation there was free even with pick up and drop. I even called ICICI customer care on 22- mar-2017 itself and asked them to keep a hold on the transaction but ICICI bank customer care told they cannot do that .
Then onwards I have been following up with Mr Vamshi Krishna everyday and he was saying that he discussed with upper management and customer care guys and they will get back and even till today no response is seen on my case or requests . I had many sleepless nights over this as it was my hard earned money and I did not want to be cheated and worried for my family losing such a huge amount of money for nothing .
I also came to know that the availability of facilities to go for vacations is also mostly false as many members said that they always say that they never give the rooms availability during the time we ask saying they are not available.
We were asked to come for new member dinner on 24-Mar-2017 and when we went there we were in for a shock.
The dinner was served in a very shabby place with all old plastic chairs and old table cloths like a roadside hotel and food was horrible. We enquired about the summer camp and they said that members have to pay Rs 2000 for each course and additional for transportation which was a lie that was told to us by Ms Pooja. Next day 25-Mar-2017, I called Vamshi and told him about the false promises and commitments they had given, he apologized and said that he will ensure that it will not happen again, I told him how does that help me as I already took membership and I asked him about the change of plan and he said he is still talking to his bosses and they have not got back.
I checked that the lands that they had promised to earlier to other customers were never allotted and even till date I did not get any cards nor the change f my plan I had been repeatedly called Mr. Vamshi and asking him over emails and he was saying some reason or other, sometimes that his close relative expired and he will not be available for few days and sometime stating that the customer care executives were travelling and last he talked to me on 16-Apr -2017 and after that there is no response on SMS, calls or emails. So I would Like to go ahead and dispute this charge which I was made to do under the influence of false commitments and promises made by Mr Vamshi, Mr Ravi, Ms Pooja and Mr Vishnu Mallineni on 22-Mar-2017 and in spite of my repeated requests to Mr Vamshi Krishna for cancellation or downgrade, I have been waylaid all the time and then later he stopped responding to my calls or sms or emails.
Another important thing was that the Mr Vamshi and Ravi Kumar said that we will get a call from Country club office while we were there at Country Club on 22-Mar-2017 for the charges made, but surprisingly in the call the guys just asked for payment of INR 2, 10, 000 and not the additional 1, 40, 000 made for the land, and Ravi and Vamshi insisted that I should not tell about the 1, 40, 000, and in the call I had asked the representative that the 2, 10, 000 will be 0% emi charges told by their representatives Ravi and Vamshi, but the telephone guys told that it will be my responsibility for EMI negotiation and when I told the same to Vamshi, he said don’t worry and he will take care and said that the customer care guys who called are trainees and they don’t know about this program completely.

So we found ourselves fooled by the promises made and want our INR 350000 /- being refunded back asap and cancellation of any such fake membership.