Country Club India — refund of rs 5000/- paid feb, 2017 for membership, which i did not joined.

Address:

400053

Today mr. Anurag said, he has initiated refund process internally, but can not give more details,
So, my complaint is that money was paid in feb, 2017 & now we are august, more than 6 months have passed. I want my money back.

Recent mail

Re: request for refund of &5000/- re: thumbs premium membership
People
Sanjay himanshu 19 aug at 7:39 pm

To
Anurag srivastava
Cc
S. Himanshu accounts | intex india
Message body
Dear anurag,

I gone through your entire reply with your perspective!!!

But what outcome?

You took ₹5000 for a membership at₹72, 000 which was going to be costlier. To block that for 2-3 days (Monday), so if i did not liked after visiting the club, it must have been returned!!!

I was not reachable, true but i had mentioned you about my disintrest & like now you had insisted me to reconsider.
Then finally a month after i wrote a formal mail for my decesion on which you did not responded, or refunded my ₹5000/-

Then, i had called you a month back, when you were on leave and told me that on reaching mumbai, you would settle this.

When you did not called, i called you two days back and we discussed for a refund. On which you told me that this money would have gone to bad debt!! Then i explained you the meaning of bad debt!!! Cutting short these discussions we must now be reasonable & honest.

So, we must conclude that, country club should refund my ₹ 5000/- which was paid only for a possibility of booking a membership, which i did not liked upon visiting the club, hence money should have been refunded then only.

Please, refund the same immediately, without further delay. If you have any problem then please send me your escalation email id, which will be my last request to country club, otherwise will have to look for legal proceeding/ option for the same.

Hoping this to resolved at your level only.

Thanks

S. Himanshu
[protected]

Sent from my iphone

On 18-aug-2017, at 4:32 pm, anurag srivastava wrote:

Dear sir

Kindly go through your own trail mail and the commitment given by me for the membership at the discounted price on the amount of 5000 to be strictly confirmed by monday.
There was more than 15-20 phone calls made during that time to get an understanding from you since the amount was submitted in the company and awaited resolution till monday or at least a communication which never happened.
I completely agree you were busy, and travelling but a simple message would have resolved the situation then and there itself.

Answering your points 1 by 1:

On your perusal and request, i had given you rs. 5000/- as an amount to block for the membership fees on old rate, as you had told me that rates had increased, even before visiting the club.
Yes i agree but at the same time the membership price also got revised and now its 92000 instead of offered price of 72000, hence there was no wrong commitment given no matter what so ever

2-i visited the club on saturday and was not very much impressed of its ambiance and facilities - naming, gym was very crowded, swimming pool was for kids only pool. Lawn tennis ground also did not impressed me, net was torn and ground was not clean. Restaurant and bar facility, we are not going to enjoy much. Booking of ground for functions is also rare by us, there too monopoly in catering do not suits us.

I am sure you hold a profile of going for a higher club membership, but trust me all the other clubs offer membership @ 20 laks + which will again be on a too much higher side as far as your limited usage is concerned but having said that trust me the unbeatable amount at which we are giving a membership no one else gives. It would be highly unreasonable to expect a taj @ 500 bucks. But somehow with the services we try to come at those standards. The time at which u had a peek at our club was indeed a rush time so obiviously people were there and why not its saturday evening and i am happy to say our members are enjoying the club facility at the fullest. Regarding swimming pool i am surprised to hear how can you tag a 6 ft deep pool as pool for kids, i am sure "kids" are not 6ft+ tall now a days. The lawn tennis court has been renovated long ago and i have my member's kids who are national level players practice on the same pitch which you consider not so impressive. I wish restaurant and bar facility were detachable, hence the same could be removed and attached back as and when required by you. Half day lawn facility hiring costs minimum 70000 bucks and that too in andheri w and monopoly gives us an opportunity to showcase our food and services and any company would do that since they also want to earn. And why not sir if at all our facility gives you a competitive rate and taste as compared to others in the market, i dont think thats a big deal to fuss about.

3-squash and billiards were two facility that we can enjoy, that too very rare. Also, there was no parking facility.

You have asked and answered your own question sir, we have the facility it completely depends on you how you use the facility. Parking facility outside the gate is reserved for country club members only. Had it been otherwise you wouldn't have found your car back because if it wasnt legal it would have been towed.
Gone through google/ peoples comments on internet and got more negative feed backs. Many had written that you promise more and deliver less.
Common sir, find me 1 company in the service industry which doesnt have negative feedback, i am sure you wouldnt take the pain of going back and write a beautiful review if we were the best at out services. Because you wouldnt care about the good service but indeed move mountains of writing reviews if faced a silly service lag.
Then, i checked with gold & talwalkar gym, they had not confirmed that facility then, but a few days back, when i cross checked again, they said its only members having some gold & silver short of card, are allowed gym facility, that i could not got clarified.
I will have to deny this allegation of yours, the entire india knows now that we have tie up with talwalkars and golds and my members are accessing those everyday. If you want you can reevaluate your reliable resources, which unfortunately is based of incomplete and bogus information.

Further to the discussion which i had with you at length about how i tried chasing you for a long time just to get a clearer picture but somehow was ignored completely and was reverted back after 1 half month when the procedure got closed long ago. The company kept asking a resolution and i failed because i was never attended by you after that. Still we share a strong bond of salesman and potential client, hence i will still try my best to get this matter resolved but i cant define the timeline for you.
In the meantime if you happen to feel like going for the membership, kindly allow me to give you the best price and services from our side.

Thanks for the co operation sir.

Regards
Anurag srivastava

From: sanjay himanshu
To: "[protected]@ countryclubmail.com"
Cc: sanjay himanshu ; accounts | intex india
Sent: saturday, 18 march 2017 6:26 pm
Subject: re: fwd: thumbs premium membership

Dear anurag,

I am extremely sorry for not getting you through this matter for over a month, due to my travel, then not being well for prolong period and then busy in office works for meeting many deadlines in feb end thru march and its still on.

Eliminating the gap in communication, i would like to put my opinion at this stage of time as follows-
On your perusal and request, i had given you rs. 5000/- as an amount to block for the membership fees on old rate, as you had told me that rates had increased, even before visiting the club.
I visited the club on saturday and was not very much impressed of its ambiance and facilities - naming, gym was very crowded, swimming pool was for kids only pool. Lawn tennis ground also did not impressed me, net was torn and ground was not clean. Restaurant and bar facility, we are not going to enjoy much. Booking of ground for functions is also rare by us, there too monopoly in catering do not suits us.
Squash and billiards were two facility that we can enjoy, that too very rare. Also, there was no parking facility.
Gone through google/ peoples comments on internet and got more negative feed backs. Many had written that you promise more and deliver less.
Then, i checked with gold & talwalkar gym, they had not confirmed that facility then, but a few days back, when i cross checked again, they said its only members having some gold & silver short of card, are allowed gym facility, that i could not got clarified.

So, at this moment of time, i do not see any chance to get ourselves enrolled to country club, hence don't feel bad about it, do not process our application, advance of rs 5000 given for the purpose of blocking membership charges on old rate. As we are not enrolling, you must show your good gesture, honesty and transparency by returning our cash advance.

However, we would visit some day to try hands on squash court, or restaurant as your guest or even paying nominal charges for it.

Thanking you.

Sanjay himanshu
Director & chief design consultant

[protected]

Iiedc pvt ltd

From: anurag srivastava
Date: 5 february 2017 at 1:06:38 pm ist
To: [protected]@yahoo.com, s. [protected]@intexindia.co.in
Subject: thumbs premium membership

Dear sir
Thanks for enrolling for thumbs premium club and events membership with us..
We have received your 5000 rs for the above membership and the remaining amount to be paid by monday..
The following are the details and special offers of the membership for which you have enrolled:
* the membership is 2 and half generation
* the special offer price of rs 80000 has been offered to you which further has been discounted @ 72000 for a family upto 2 adults and 2 children.
Special offers:
* complimentary fitness membership for 2 and generation.
* we take pleasure in informing you that we have a tie up with talwalkars and golds gym now which will give you an access to more than 250 fitness centres in the world @ 20 per visit. The country club own fitness are absolutely complimentary (Check out the app for the fitness centre locations)
* 2n/ 3d free stay at telegaon property of ours.
* 1000 rs food voucher for your family to be availed at our country club.

As per your request kindly find the details of 5 years blue silver membership :
* 6n/7d of stay in country club properties for next 5 years.
* complimentary club and events membership for 2 and half generation.
* complimentary fitness membership for 2 and half generation.
* complimentary dae membership of 5 years
* access to talwalkars and golds gym @ rs 20 per visit.
* 1000 food voucher.
The price for 5 years membership is 1.5 laks with emi and 1.3 laks on full payment.
Kindly transfer the remaining amount or allow us to get the cheque collected to get the membership kit and membership card processed.
Account no
Union bank
[protected]
Bank i'd -026
Branch id - 53410
Branch name - begumpet
Ifsc code - ubin0553417
Regards
Anurag srivastava
[protected]
Sales head
Country club