[Resolved]  Country Holiday Inn Suites — fake promises of this company harsses me .dont listen queries .don't send geniue replies of my query

I am holding the membership of country holidays inn and suites and my membership id is CHISPH773157 . This Company have cheated to me 3 times. I had lost confidence in your ability to provide services in long term. Now Company always call to submit rest of amount by giving discount to trap.But they dont listen your problems. Queries. They always said compliant team is different.they will call you very soon. They dont Call us . they don't even pick our calls.Customer care always busy
This package of 90000 was tried to sell me on 19 febuary in 80000/- on Full payment to trap .i paid half payment 40000/-
Sales team always talks about Five Star Five Star Hotel facility to trap us.
1 ..On Booking of first time 24 feb they offered me very worst hotel not even 3 star category on chis reservation team.
Sales person again assured me to provide 100 percent best facility.
2 On Second Booking . they offered hotels. And want AMC Charges (7000+GST ) in advance. But Sales time and as per agreement AMC should be paid after one year . They had not provided me even one night stay in 40000/- . Every time they broke promise and Don’t pick up calls easily .Company need 2 weeks minimum to book hotels. Because they don’t pick calls usually and for requirements / confirmation process of booking..
3 Almost one month later. Company employee called me by this[protected] . After Long Conservation I requested give me 10 nights in my given amount 40000/- .he wanted more time to talk senior . and in evening he said company is agreed to give me 10 nights in paid amount 40000/- and you will be received confirmation email regarding this in short time.
After 2 days passed company did not send any mail . even till now after so many mails sent to company.
In phone talking with this company always null and wastage to time because they always fake promised and laird.
please connect through email and let us together to go for a legal suit for realizing our hard earned money. And Suggest me what should I do. ?
My resolution is refund my hard money and if not . provide the better facility and Dont Cheat us.
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Jan 11, 2019
Complaint marked as Resolved 
I Got all paid amount after many emails, complaints, calls or other action etc.. Now I withdraw my compliant. Thanks
Oct 25, 2018
Updated by money garg
Response of Ministry of Tourism stating about CHIS against my that ...
Chis is not approved ..kindly check reply of Ministry of tourism about CHIS is g8ven below same

Sir, We regret your inconvenience and disappointment that you experienced with M/s Country Holiday Inn and Suite. However, this is to bring to your notice that M/s Country Holiday Inn and Suite is not an approved organisation by the Ministry of Tourism, Govt. of India. It is therefore not governed by the terms and conditions of the Ministry of Tourism, Govt. of India. Hence you are requested to proceed to appropriate forum for redressal of the grievance. Regards,
Complaint comments  4 CommentsShareTweet


Mr Rahul Arora ( Sr. Manager ) discussed me two times. But he did not want to resolve my issue about sales team fakes promise .Company always want a money . after payment . they have no time to listen your problem/ query. company has only time for receiving payment.
I request you company. here is not talking about money issue. when i tried to booking for chandigarh . here is issue of 2 star type of the hotel offered and fake promise of five star five star . second issue AMC should be paid after one year as your company .
Refund policy is also not clear. (sales team said only 15000 will be deducted )
but company 's send mail about refund ( 15000 + Amc(7000+gst) +gst on whole Amout )... means money will be back only less than 50%).Also here is one more fake promise. in my case company does not want to refund . i think my amount is little for

they promised me to utilize 6N/7 days for one year in 40000/- amount and then i tried to booking for chandigarh for one night. they offered me 4 hotels worth room 2000/- .

After long discussion with Rahul Arora. company has offered me 3nights/ 4 days in 40000/- . with the reason .company bear one night cost[protected] .
I donot know why company make this type of package if company bear 7 to 8000 per night.
My resolution is refund my hard money and if not . provide the package in given amount. And Suggest me what should I do. ?
As per our discussion here..we are all ready to provide the best services and amenities under your CHIS membership with us and here you are all requested to pay your dues in order to avail/utilize your full benefits of membership.
money garg's [Complaint's author] reply, Oct 23, 2018
Firstly work on fake promises . And better fast services.. not on dues always..
Here we would like to convey again that we are all ready to provide all services under your CHIS membership and just asking for what should be there as full payment to avail full fledged services and its all obvious to pay in full as genuinely asked for to get the real fruit of your membership.
CHIS is running big SCAM and we all are victims of their fraud, lets join hands and together we can fight the legal battel against CHIS to bring their promoters to justice and get our hard earned money back

Here is “Country Holiday Inn and Suits (CHIS)” list of Fake and False Acquisitions:
1. CHIS own 6500+ properties worldwide. But the ground reality is CHIS don’t own a single property. All they do is book Standard Rooms though online travel sites.
2. CHIS provide 5 star accommodation at very low price. But the reality is CHIS provide standard room in 2 stay hotels. To lure innocent citizens and get positive reviews for their website/mobile App on Playstore and Appstore, they initially arrange free 1 night stay in 5 star hotels like Roseate House, Aerocity, New Delhi or Hyatt Regency, Delhi.
3. During initial casual talk (which they call as presentation), they smartly give references of “Country Inn and Suits” hotels (the famous brand of Radisson group) and if you catch them, they immediately say no they meant to say “Country Holiday Inn and suites (CHIS)”. Smart tactic to create fascinating impression on general public but in reality its all fake. Their representatives even doesn’t know about famous hotel chains, classification of rooms and/or rewards programs. Their goal is to show something fascinating but when I caught them red handed, the executive said she will ask her senior to clarify but it didn’t happen and the smartly deviated the conversation to other topic.
4. Since CHIS own these properties, our members have to pay “Annual maintenance charge (AMC)” which varies from 8260 to 10500. If you don’t use holiday in a calendar year, you need not to pay AMC. But their terms and conditions say completely opposite to this – its talks about “Annual Subscription Fee (ASF)” and they can change it anytime without any notice and if you fail to pay your membership stands void unless you clear the dues. Now here is the catch:
a. Firstly their words of mouth didn’t match their terms and conditions, refer to attached images and Terms & conditions.
b. Secondly, they never let you read the terms and conditions and make you sign it on dotted line by taking advantage of the situation, as I already mentioned in my consumer forum complaint.
c. CHIS doesn’t own any property hence AMC/ASF is not applicable which they said is towards the maintenance of properties.
d. They say plan your vacation well (min 30 to 60 days) in advance, when you do it yourself, Standard rooms in 2 or 3 star hotels are easily available at nominal cost of INR1700 to 2200 (room rate), for 5 to 6 night the cost will cost somewhere between 8500 to 13200 and that is exactly what they are charging you under the name of AMC or ASF. Smart way to fool honest citizens.
e. If the standard room is not available at your vacation/holiday destination, they will simply deny booking and you can’t do anything.
5. Now referring to Clause 17 of the impugned contract where CHIS themselves acknowledges, whatever has been told/communicated by their employees or representatives either verbal, written or through email is all fake/false and is superseded by CHIS terms & conditions which their employees never let you read and CHIS can changes anything anytime at its own discretion. This clearly implies, Country Holiday Inn and suits (CHIS) doesn’t has any standards of business conduct and has no core business values nor even of his own employees. This simply proves prompters of CHIS are running big SCAM, exploiting Indian Laws and looting Public. They must be brought under the scrutiny of law enforcement agencies. Such an organization can declare bankruptcy overnight and promoters can flee. CHIS website even didn’t disclose who are its promoters.
6. There has been no mention of any cooling off period is their impugned contract. Its only mentioned on their website under refund policy
7. So far employees (doesn’t hold any value as per Clause 17 of their terms & conditions) of CHIS has been refusing to return/refund money on basis on this Impugned contract (which has not been signed by any authorized signatory of CHIS), referring to the consumer forum Ludhiana (Case No.553, Dt.05.07.2012) the Hon’ble Judge specifically addressed this issue of ‘non-refundability’ – “Further the plea taken by the OPs (Country Vacations) that as per the terms and conditions of the impugned contract, the membership fee once paid is non-refundable is also not sustainable, as the impugned contract is one sided standard form of contract (where the parties are not equal in the bargaining power) which the OPs got prepared according to serve their interest and the complainants were supposed to sign only on the dotted line. For such a view we are guided by the judgement by the Hon’ble Supreme Court reported in AIR1986 (SC) 1571.”
8. Since the day one I never agreed to their membership offer and has been requesting them to return/refund the money which they stole under than name of checking special offers on my credit card. CHIS has no right to refuse refund of Money which their employees stole using illicit, unlawful and illegal way as already narrated well in my complaint on consumer forum (copy attached).
9. Whenever I approached CHIS, all you get is threatening where they state – “Do whatever you want to do we have our contacts in Delhi Policy, Lawyers and Income Tax department” during my last meeting with them, even their relationship manager “Rahul Arora” repeated the same wording. He even said – we are not afraid of anything not even India laws.

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