Country Holidays Inn & Suites — fraud promise by sales team

I registered this complaint on oct 21, 2019 & it is not resolved yet.
*
Hi team,

I have filled one coupon at shoppers stop mgf gurgaon, a months ago where the person told me that ‘country inn’ has opened new hotels at few locations including shimla, jaipur, goa etc. And they will provide you 2 nights/3 days stay at their new hotels if your names comes in lucky draw.

From few last weeks i was receiving calls from a girl she was telling her name pooja informing that i won the lucky draw for free vacation along with pvr voucher. I was not willing to go as i don’t trust in these offers, so i denied. But she kept on convincing me that i just have to visit the picaardily hotel janak puri west with my fiance for collecting the freebies. I finally said okay, i will come.

They sent me a text message from pooja –

Mr. And mrs. Today both are invited to collect your gift vouchers your 1st voucher is 1 couple pvr movie tickets 2nd voucher 2night & 3day holiday 3rd voucher 10000 to 15000 vibes salon 4th voucher rs 10000 yearly discount in international holiday voucher collect your voucher at for all details.. Plz take a 45 minutes

Venue address: piccadily hotel ground floor near by district centre complex, block - a1 janak puri west - 110058
Your entry code : ra1819
Regards :- pooja

Yesterday october 20th when i visited given venue then ashish and 1 other person tried to convenience me to buy a holiday package by doing lots of false commitment like:

We have 5000+ hotels in india
We have hotels in around 30 other countries
You will not get any issue while booking restaurants at any time including 25 dec to 5 jan if you informed us in advance.
We have at-least 7-8 options in each cities.
Each option is a 4-5 start properties
You will save at-least 50-70% on each stay. Etc...
You can made on any dau of month.

But when i come back and search about your companies review i found lots of complaint about your company, peoples are saying that most of the time all good options are showing sold out even if we are trying to book in advance.

On your website:
International hotels are very less as compared as i was told

You are providing only room only package i have to pay extra for breakfast and dinner but when i am booking directly with b/d i am getting better options.
I have paid 40, 000 for 2 weeks holiday so it cost 28260 per week (20, 000 + 8260 ams) for room only package but for the listed hotels i can get same 6 night package with b/d with less and i have no limitation for listing hotels.
I was told that voucher can be used in any month but when i am checking those vouchers it says i can use them in between feb - sep only.
They gave me complementary flight voucher which are not valid on your website.
In forms they have mention 2010 instead of 2019.
In stamp paper they have not fill up any date & package amount description.

Is this the way of chis to promote? These are the values of company by cheating & giving false promises.

I want the amount to be refunded asap. Other wise i have to take legal action.

Contact # - [protected].

Thanks
Ashish
*
I have received a call sr. Manager rahul arora and he has promised that he will resolve the issue. And on his promise i am resolving this issue for now.
*
On nov 04, 2019

After waste of my time on phone they are still not able to resolve the query & they are not ready to accept anything which was promised by there sales executives. I don`t understand why these kind of promotions can`t be done under recorded medium where all the features told to the customers are recorded which can be verified later as well if any customer complaints & if there sales representatives have made any fake promises so they can take actions.

They made so much fake verbal commitments at the promotion & now they are not ready to accept anything.
At the time of promotion activity ashish was the sales representative & rickender was his manager. Ashish explained me complete memebership. Intially they told me the memebership cost is 2, 29, 000 for 10 years. Plus i have to pay 7000 + gst (Amc charges) per year for 6n/7d for domestic or international holidays. And they gave me certain complimentary with the package.
1. 2n/3d stay with breakfast. I have to choose between 6 locations which they have mention on the voucher.
2. 1 night stay in itc / rosatte or similar as per my request from the list of hotels with breakfast & dinner.
3. One couple book my show coupon.
4. 2 weeks bonus stay.

They told me different payment modes. But i denied but ashish was trying to negotiate again & again.
At last he gave me final offer. I have to pay 40, 000 including tax & interest (24 emi of 1666) for 2 years & if i like the service i can extend it to 10 years. And after 2 years if i like to extend it than i have to pay 1, 30, 000.in this mode they were giving me certain services.
Membership services
1. 6n/7d stay in domestic/international (In total 2 weeks which i have to use in two years) where i don`t have to pay anything for stay with 7000 + gst. (Amc)
2. Not sure about amount but i think it was 799 or 999 for buffet food per person.
3. Certain discounts on cab & gym (Which i don`t remember).
Complimentary benefit
1. 2n/3d stay with breakfast. I have to choose between 6 locations which they have mention on the voucher.
2. 1 night stay in itc / rosatte or similar as per my request from the list of hotels with breakfast & dinner.
3. One couple book my show coupon for every month for 1 year.

So i was ok with these features. When i bought this for 40, 000
They said that there technical team will call me to generate user id & password. And with that they gave me a smaill gift box and the gift voucher of shoppers stop & flight voucher for 1 month. Plus the vouchers which i won.
2 couple book my show vouchers
2 vouchers for 2n/3d stay
1 15000 voucher for vibes salon (But expired date was 31 oct`19 on voucher but when i ask ashish about it he said you can use it after 1 month as well)
10000 yearly discount in international holidays.

But when i came back at home i enquire about the emi for this 40, 000 with my bank they told me that i have to pay 40, 000 plus 15% interest. I tried to contact there team to know about it but no one was available. Next day eveining when i didn`t receive any response i thought this is some thing fishy then i raised this complained. And after that i received the call from miss jyoti & she forwarded this case to sales team. And then ashish called me & i have explained him about it. So he was ready to refund the amount of interest. But the way he was to talking was not acceptable. Irritating on call & disconnecting the call again & again in between discussion.
Then i call jyoti again & informed her about situation. She told me that she will handle the situation & she will call me back after getting all information from sales team.

After few days she called me & the services which she informed were completely different. She said there is nothing like 2 years membership thing. Here i have 40, 000 plus 15% intt. Which is converted into 24 emi. Under which i will get only two benefits
1. 1 night stay in itc / rosatte or similar as per my request from the list of hotels with breakfast & dinner.
2. 6n/7d stay in domestic/international (In total 2 weeks which i have to use in two years) where i don`t have to pay anything for stay with 7000 + gst. (Amc)

After that if i liked the services than i have to process the remaining payment & then i will get all complimentary & membership services which i have mentioned before. As per the latest e-mail which they have sent after discussing with there management they offered this resolution.

I have paid 40000 & i have to pay 15% interest (Distributed in 24 emi) around 47, 000 & 7000+gst per 6n/7d
(Twice) under which i only get

1. 1 night stay in itc / rosatte or similar as per my request from the list of hotels with breakfast & dinner.
2. 6n/7d stay in domestic/international (In total 2 weeks which i have to use in two years) where i don`t have to pay anything for stay with 7000 + gst. (Amc)

Then i replied to that e-mail that i want to talk from one of the senior manager than they replied that
"this is to notify you that the possible resolution is already been provided to you at our end, however, if the same is not been agreed at your part the cancellation can be processed with due deduction of 15, 000/-."

Is this is the way of providing the service. Means they have the document where they have not mentioned the complete services & the sales reps are making fool of customers. I was checking other complaints & found that most of the complaints are related with same membership issues where fake promises were made.

Now why company is not taking any actions on there sales team so such instance can`t be repeated.
Chis is a very big brand in the market & i am shocked that they have hired such kind of employees to promote there membership where there sales executives are making fake promises.

I was not expecting these kind of fake promises & the customer support which you have gave. And after the fault your staff is not accepting there fault & not ready to refund my complete amount.

I request from consumer forum to interven & assist.

Thanks
Ashish agarwal
*
Since then no one is responding