[Resolved]  Country Vacations — Cancel the the Country Club Membership and Refund the Total Amount

Address:

Bangalore, Karnataka

Hello Team, This is to inform you about a biggest fraud run by Country Club. I become a member of country vacation on 29th-Mar-14 in Bangalore Sarajapur office (ID#--DT41/2#117), I have paid Rs 350000 for joining the membership. I paid this amount because of policy explained by the country club member) MAMATHA L.C [protected] her designation Take over manager). Please find the below commitment given to me by country club people. 1) She offered me total 5 year package with price 1, 05, 000 out of them I have paid 35, 000 by my HDFC credit card EMI based. 2) She told me first two year I have to pay 35k, if I like the service and membership then I can continuous with another three year membership. 3) I got call from RO office and told me I have to pay full amount and I cannot sell my package. 4) She confirmed via email to us if I don’t like, I can sell my membership with help of country vacation team and refund my money. 5) First fraud—My 35, 000 was cut from their side in one shot instead of EMI, when I checked with her she was not helping me in this issue, I have contacted RO Hyderabad office from their SHIVAKUMAR help to close my EMI issue. 6) 2nd fraud The sales people made a wrong statement by telling us about the 18 installments from country club and there will be 0% interest & no Processing fee or service charge as they have some tie ups with HDFC bank. 7) I got to know from HDFC credit card statement my EMI amount came with 11% interest not 0% interest. 8) I have called Mamth’s Manager and informed him to all issue how Mamtha sold me this package and what trouble I am facing, He was not listening to me. 9) I have contacted RO office because I was not getting proper help from Koramanga branch Manager IMRAN Basha. 10) Farah from RO team, she is dealing with issue over the call. Till time I didn’t not get call from Koramngal branch Manager and nor RO office, I am only calling to RO office Farah, she was giving fake update we are working on it, even I have asked her to provide escalation matrix, She never reply to my email or not passing my issue to next level. 11) From the time I became a member I didn’t get a good service from Managements side to resolve my issue. 12) From past one year I am following my issue with Bangalore Koramangala Branch and RO Hyderabad office to cancel my membership. Now I am completely frustrated from Country vacation team. 13) I am considering this thing as customer harassment. 14) I want to cancel my membership and refund the amount. Regards Rahul [protected]